2009 -2010 Director, End-User Services and Enterprise Service Management (Zurich Account) @
2009 -2010 Director, End-User Services and Enterprise Service Management (Zurich Account) @
2004 -2009 Director, Global End-User Services (Motorola Account) @
2004 -2009 Director, Global End-User Services (Motorola Account) @
1997 -2004 Director, Service Delivery (JPMorgan Account) @
1997 -2004 Director, Service Delivery (JPMorgan Account) @
David Santoro Education
Providence College
BS (Business Administration)
Cold Spring Harbor High School
David Santoro Skills
Service Desk Management
Customer Experience
Customer Satisfaction
Budgeting
Forecasting
Team Management
Team Leadership
Internal & External Clients
Analytical Skills
Presentation Skills
Problem Solving
Communication
Leadership
Organization Skills
IT Strategy
IT Service Management
IT Outsourcing
ITIL
Disaster Recovery
Cloud Computing
Vendor Management
Service Delivery
Program Management
Continuous Improvement
IT Operations
Service Desk
Information Security
Enterprise Architecture
Infrastructure
Pre-sales
Solution Architecture
Data Center
Service-Level Agreements (SLA)
Six Sigma
Outsourcing
Budget Management
P&L Management
Software Development Life Cycle (SDLC)
Management
Mentoring
Team Building
Diversity & Inclusion
Governance
SIAM
Networking
IT Executive Management
IT Transformation
IT Infrastructure Operations
Sla
Information Technology
Service Improvement
Mobile Devices
Business Continuity
IT Management
Integration
Nuclear Policy
Service Level Management
Customer Service
Pre Sales
Services
Volunteering
Enterprise Mobility
Active Directory
Strategy
Troubleshooting
Strategic Planning
Servers
Technology
Software Development
Technology Pre Sales
Service Level Agreements Sla
Virtualization
Consulting
Service Level Agreements
David Santoro Summary
David Santoro, based in New York, NY, US, is currently a Senior Director, ServiceNow Practice Leader at Compucom. David Santoro brings experience from previous roles at Compucom, BD and CompuCom. David Santoro holds a BS in Business Administration @ Providence College. With a robust skill set that includes Service Desk Management, Customer Experience, Customer Satisfaction, Budgeting, Forecasting and more. David Santoro has 2 emails and 2 mobile phone numbers on RocketReach.
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