Director of Customer Support @ (March 2026 - June 2026)
Customer Support Manager @ (April 2023 - March 2026)
Client Success Manager @ (January 2022 - April 2023)
Team Lead - Customer Care @ (August 2018 - January 2022)
IT Business Analyst - Mobility @ (December 2016 - August 2018)
Senior Sales Support Consultant - IT Business Analyst @ (February 2011 - December 2016)
Technical Support Analyst @ (February 2007 - February 2011)
Senior Analyst @ (January 2006 - January 2007)
System Analyst @ (January 2003 - January 2006)
Field Engineer - Northwest Airlines @ (February 2001 - July 2001)
David Rothe Education
Normandale Community College
Associate of Arts and Sciences (AAS) (General Studies)
1992-1994
Tasis England - Thorpe, UK
High School (College/University Preparatory and Advanced )
1989-1990
David Rothe Skills
Account Management
Active Directory
Artificial Intelligence (AI)
Business Analysis
Business Development
Business Insights
Business Process Improvement
CRM
Chrome
Client Services
Communication
Cross-functional Team Leadership
Customer Experience
Customer Onboarding
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Training
Customer Support
Customer Support Leadership
Customer support operations
Digital Marketing
Director level
External Relationships
Graphic Design
HubSpot
ITIL
Incident Management
Jira
Jira Service Management
Key Performance Indicators
Knowledge Management Systems
Leadership
Management
Microsoft Excel
Microsoft Office
Microsoft SQL Server
Onboarding
Operations Support
People Management
Postman API
Process Improvement
Product Road Mapping
Project Implementation
Project Management
REST APIs
Remote Desktop
Root Cause Analysis
SEO
Sales
Sales Operations
Salesforce.com
Service Delivery
Service-Level Agreements (SLA)
SharePoint
Slack
Software as a Service (SaaS)
Strategic Initiatives
Support Management
Team Leadership
Technical Support
Time Management
Training
Troubleshooting
Vendor Management
Visio
Web Design
Web Development
Zendesk
David Rothe Summary
David Rothe, based in Cottage Grove, MN, US, is currently a Senior Manager, Customer Support Operations at McKesson. David Rothe brings experience from previous roles at Click Boarding. David Rothe holds a 1992 - 1994 Associate of Arts and Sciences (AAS) in General Studies @ Normandale Community College. With a robust skill set that includes Account Management, Active Directory, Artificial Intelligence (AI), Business Analysis, Business Development and more. David Rothe has 1 emails and 1 mobile phone numbers on RocketReach.
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