David Richie Email & Phone Number
Incident Management Manager @ Comcast
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David Richie Location
- Cypress, TX, US
David Richie Work
- Incident Management Manager @ (April 2023 - Present)
- Implementation Manager @ (August 2021 - Present)
- Manager, Workforce Management @ (February 2016 - December 2021)
- Workforce management supervisor @ (August 2000 - February 2016)
- Data Analyst @ (January 2004 - January 2007)
- Commercial Help Desk Support @ Time Warner Cable (Advanced Technology Group) (January 2000 - January 2004)
- Refresh Analyst @ (January 1999 - January 2000)
David Richie Education
- Lone Star College
(General Studies)
1998-1999 - University of Houston 1997-1998
David Richie Skills
- Aspect eWorkforce Management
- Impact 360
- Blue Pumpkin
- Forecasting
- Microsoft Office
- Avaya CMS
- Call Center
- Data Analysis
- IVR
- Telecommunications
- Troubleshooting
- Cognos
- Job Coaching
- Team Leadership
- Project Management
- Management
- Customer Service
- User Documentation
- Call Center Development
- Avaya Technologies
- Avaya
- Workforce Management
- Outlook
- Workforce Planning
- Customer Experience
- Telephony
- Cross-functional Team Leadership
- Salesforce.com
- Analysis
- Coaching
- Process Improvement
- Call Centers
- Team Building
- Technical Support
- SharePoint
- Process Scheduler
- Training
- ACD
- Quality Assurance
- Leadership
- Outsourcing
- VoIP
- Contact Centers
- Vendor Management
- Access
- Performance Management
- Customer Satisfaction
- CRM
- Visio
- Avaya Products
- Cross Functional Team Leadership
David Richie Summary
- David Richie, based in Cypress, TX, US, is currently a Incident Management Manager at Comcast. David Richie brings experience from previous roles at Comcast, Comcast Cable and Time Warner Cable. David Richie holds a 1998 - 1999 Lone Star College. With a robust skill set that includes Aspect eWorkforce Management, Impact 360, Blue Pumpkin, Forecasting, Microsoft Office and more. David Richie has 4 emails and 1 mobile phone numbers on RocketReach.
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