2021 -2021 Sr. Manager, Desktop Operations @ Kaplan North America
2013 -2021 Desktop Operations Manager @
2011 -2013 Systems Engineer @
2009 -2011 Sr. IT Support Specialist @
2007 -2009 Network Technician @
2003 -2007 PC Systems Specialist @
2002 -2005 Help Desk Administrator @
David Rainey Education
Kaplan University
Bachelor of Science (B.S.) (Information Technology)
2011-2013
David Rainey Skills
Customer Satisfaction
Annual Reviews
IT Escalation
Team Management
Team Leadership
Communication
Continuous Improvement
IT Service Delivery
Information Security
IT Service Management
Service Desk
Coaching & Mentoring
Reporting Metrics
IT Service Management Tools
Service-Level Agreements (SLA)
OLA
Technical Leadership
Active Directory
Help Desk Support
Technical Support
System Administration
Network Administration
TCP/IP
DNS
DHCP
Firewalls
Domain Name System (DNS)
Windows Server
Servers
Windows 7
Computer Hardware
Windows XP
VMware ESX
Switches
Databases
SQL
MCITP
XP
Training
Customer Service
Leadership
Windows 10
Microsoft Surface
Windows Desktop Administration
Infrastructure
Troubleshooting
Windows
Analytical Skills
Virtual Private Network (VPN)
Network Support
David Rainey Summary
David Rainey, based in Onalaska, WI, US, is currently a Senior Information Security Engineer at Gundersen Health System. David Rainey brings experience from previous roles at Gundersen Health System, Kaplan North America and Kaplan Professional. David Rainey holds a 2011 - 2013 Bachelor of Science (B.S.) in Information Technology @ Kaplan University. With a robust skill set that includes Customer Satisfaction, Annual Reviews, IT Escalation, Team Management, Team Leadership and more. David Rainey has 2 emails and 3 mobile phone numbers on RocketReach.
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