David Raia Email & Phone Number
Senior Research Analyst @ BenchmarkPortal
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David Raia Location
- Aurora, IL, US
David Raia Work
- Senior Research Analyst @ (November 2011 - Present)
- Partner @ Contact Center 411 (January 2011 - Present)
- Proprietor @ TimeWise Consultants (January 2009 - January 2010)
- Senior Principal @ (January 1995 - January 2009)
- Senior Principal @ eLoyalty (spinoff of Technology Solutions Company) (January 1995 - January 2009)
- Principal @ Technology Solutions Company (January 1995 - January 2000)
David Raia Education
- Loyola University Chicago
Activities and societies: Alpha Delta Gamma Fraternity
David Raia Skills
- Customer Experience
- Call Center
- IVR
- Contact Centers
- Program Management
- Telecommunications
- Outsourcing
- Integration
- Business Process Improvement
- CRM
- Workforce Management
- Management
- Performance Improvement
- Management Consulting
- IT Strategy
- Business Intelligence
- Customer Satisfaction
- Process Improvement
- Professional Services
- Business Case
- Analysis
- Analytics
- Business Analysis
- Business Development
- Business Process
- Business Process Re-engineering
- Business Strategy
- Business Transformation
- Call Centers
- Change Management
- Cloud Computing
- Consulting
- Cross-functional Team Leadership
- Enterprise Software
- Executive Management
- Operations Management
- Performance Management
- Performance Measurement
- Pre-sales
- Process Engineering
- Product Management
- Project Portfolio Management
- SDLC
- SaaS
- Sales
- Start-ups
- Strategic Partnerships
- Strategy
- Team Leadership
- Vendor Management
- Start Ups
- Business Process Re Engineering
- Cross Functional Team Leadership
- Pre Sales
David Raia Summary
- David Raia, based in Aurora, IL, US, is currently a Senior Research Analyst at Benchmark Portal. David Raia brings experience from previous roles at Contact Center 411, TimeWise Consultants, eLoyalty and eLoyalty (spinoff of Technology Solutions Company). David Raia holds a Activities and societies: Alpha Delta Gamma Fraternity @ Loyola University Chicago. With a robust skill set that includes Customer Experience, Call Center, IVR, Contact Centers, Program Management and more. David Raia has 2 emails and 1 mobile phone numbers on RocketReach.
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