David R. Email & Phone Number
Director, Contact Center - Servicing and Operations @ Statebridge Company
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David R. Location
- Denver, CO, US
David R. Work
- Director, Contact Center - Servicing and Operations @ (April 2026 - Present)
- Senior Director Account Operations @ (September 2025 - March 2026)
- Vendor Manager, Contact Center Operations @ (May 2024 - July 2025)
- Vice President, Global Workforce Management @ (July 2021 - January 2023)
- Sr. Director, Operations @ (September 2013 - July 2021)
- Sr. Program Manager, Risk Management OSP | Utility Locates and Damage Claims @ (April 2002 - April 2013)
- Claims Examiner I @ Sedgwick CMS (October 2001 - April 2002)
- CSR @ (January 2001 - July 2001)
- CSR @ (February 2000 - December 2000)
- Bank Teller @ (October 1997 - January 2000)
David R. Education
- Metropolitan State University of Denver
(Bachelor of Arts (BA), Psychology & Business Administration)
David R. Skills
- Strategic Planning
- Team Management
- Coaching
- Business Analytics
- Oral Communication
- Attention to Detail
- Program Management
- Client Services
- Microsoft Office
- Organizational Capability
- Building Organizational Capability
- Project Implementation
- Business Process Improvement
- Managing Managers
- Key Metrics
- Quality Assurance
- Customer Service
- Operational Excellence
- Customer Satisfaction (CSAT)
- Voice of the Customer
- Strategic Thinking
- Customer Service Operations
- Customer Experience
- Organizational Development
- Cross-functional Team Leadership
- Project Management
- Leadership Development
- Process Improvement
- Analytical Skills
- Policies & Procedures
- Reporting & Analysis
- Workforce Management
- Business Process Outsourcing (BPO)
- Problem Solving
- Employee Learning & Development
- Customer Service Management
- Budgeting
- Communication
- Contact Centers
- Presentation Skills
- Vendor Sourcing
- Strategic Initiatives
- Key Performance Indicators
- Claims Management
- Vendor Management
- Contact Center Operations
- Cross-cultural Communication Skills
- Critical Thinking
- Presentations
- Legislation Review
- Legal Contract Review
David R. Summary
- David R., based in Denver, CO, US, is currently a Director, Contact Center - Servicing and Operations at Statebridge Company. David R. brings experience from previous roles at NexRep, LLC, Walmart and IntouchCX. David R. holds a Metropolitan State University of Denver. With a robust skill set that includes Strategic Planning, Team Management, Coaching, Business Analytics, Oral Communication and more. David R. has 1 emails and 1 mobile phone numbers on RocketReach.
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