David R. Email & Phone Number
Director, Contact Center - Servicing and Operations @ Statebridge Company
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David R. Location
- Denver, CO, US
David R. Work
- 2026 -now Director, Contact Center - Servicing and Operations @
- 2025 -now Customer Experience Industry Consultant @ undefined
- 2025 -2026 Senior Director Account Operations @
- 2024 -2025 Outsource Operations Manager @
- 2021 -2023 Vice President, Global Workforce Management @
- 2013 -2021 Sr. Director, Operations @
- 2002 -2013 Sr. Program Manager, Risk Management Utility Locates and Damage Claims @
- 2001 -2002 Claims Examiner I @ Sedgwick CMS
- 2001 -2001 CSR @
- 2000 -2000 CSR @
- 1997 -2000 Bank Teller @
David R. Education
- Metropolitan State University of Denver
Bachelor's degree (Psychology & Business Administration)
David R. Skills
- Strategic Planning
- Team Management
- Coaching
- Business Analytics
- Oral Communication
- Attention to Detail
- Program Management
- Client Services
- Microsoft Office
- Organizational Capability
- Building Organizational Capability
- Project Implementation
- Business Process Improvement
- Managing Managers
- Key Metrics
- Quality Assurance
- Customer Service
- Operational Excellence
- Customer Satisfaction (CSAT)
- Voice of the Customer
- Strategic Thinking
- Customer Service Operations
- Customer Experience
- Organizational Development
- Cross-functional Team Leadership
- Project Management
- Leadership Development
- Process Improvement
- Analytical Skills
- Policies & Procedures
- Reporting & Analysis
- Workforce Management
- Business Process Outsourcing (BPO)
- Problem Solving
- Employee Learning & Development
- Customer Service Management
- Budgeting
- Communication
- Contact Centers
- Presentation Skills
- Vendor Sourcing
- Strategic Initiatives
- Key Performance Indicators
- Claims Management
- Vendor Management
- Contact Center Operations
- Cross-cultural Communication Skills
- Critical Thinking
- Presentations
- Legislation Review
- Legal Contract Review
David R. Summary
- David R., based in Denver, CO, US, is currently a Director, Contact Center - Servicing and Operations at Statebridge Company. David R. brings experience from previous roles at undefined, NexRep, LLC, Walmart and IntouchCX. David R. holds a Bachelor's degree in Psychology & Business Administration @ Metropolitan State University of Denver. With a robust skill set that includes Strategic Planning, Team Management, Coaching, Business Analytics, Oral Communication and more. David R. has 1 emails and 1 mobile phone numbers on RocketReach.
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David R.
Director, Contact Center - Servicing and Operations
Denver, CO, US
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