2024 -2026 Head of Customer Success - Microsoft Division @
2021 -2024 Head of UK Nurture Accounts @
2019 -2021 Senior Client Success Manager @
2018 -2019 Customer Success Lead @
2015 -2018 Senior Customer Success Manager @
2014 -2015 Global Service Manager @
2011 -2014 Customer Success Manager @
2010 -2011 EMEA Operations and Service Partner Manager @
David Pack Education
PRINCE 2 Practitioner
Project Management (Project Management)
2018-2020
QA
ILM Level 5 Award in Leadership and Management (Business Administration and Management, General)
2018-2020
The Knowledge Academy
ITIL Foundation
2012
Villanova University
Six Sigma Green Belt
2010-2011
University of Sussex
International Relations and Geography (International Relations and Geography)
2004-2007
David Pack Skills
Service Delivery
Project Delivery
Program Management
Vendor Management
Six Sigma
Operations Management
CRM
Professional Services
Customer Service
Telecommunication Services
Team Management
Project Management
Customer Experience
ITIL v3 Foundations Certified
PRINCE2
Business Process
Process Improvement
Management
Telecommunications
Ethernet
IP
MPLS
Managed Services
VoIP
Network Design
Hybrid Cloud
Amazon Web Services (AWS)
Net Promoter Score
Service Operations
Customer Relationship Management (CRM)
Business Development
Business Process Improvement
Logistics Management
International Logistics
Unified Communications
Cloud Computing
Private Cloud
Customer Relationship Management Crm
Operations
Services
Amazon Web Services Aws
Amazon Web Services
Customer Relationship Management
David Pack Summary
David Pack, based in London, England, GB, is currently a Senior Client Success Manager at Artificial Labs. David Pack brings experience from previous roles at Nasstar, Qodea, Ensono and Claranet. David Pack holds a 2018 - 2020 Project Management in Project Management @ PRINCE 2 Practitioner. With a robust skill set that includes Service Delivery, Project Delivery, Program Management, Vendor Management, Six Sigma and more. David Pack has 2 emails on RocketReach.
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