Customer Experience Manager @ (November 2019 - March 2021)
Manager of Customer Support @ (August 2014 - August 2019)
Operations Support Coordinator @ (January 2011 - August 2014)
Team Lead - Escalations @ (January 2010 - January 2011)
Professional Services and Remote Implementation @ (January 2008 - January 2010)
Technical Support Engineer @ (January 2006 - January 2008)
Gross Profit Analyst - Accounting @ Access Point (January 2005 - January 2006)
Supervisor - Long Distance Acquisition @ Access Point (January 2005 - January 2006)
Manager - Long Distance Acquisition @ Business Telecom Inc (BTI) (January 1994 - January 2004)
David Overton Education
East Carolina University
Bachelor of Arts (BA) - Junior Year Completed (English Language and Literature, General)
1987-1991
David Overton Skills
Cross-functional Coordination
Key Performance Indicators
Customer Journeys
Business Reporting
Leadership
Management
Training
Team Leadership
Process Improvement
Customer Satisfaction
Customer Service
Project Management
Cross-functional Team Leadership
Continuous Improvement
Software Documentation
Project Planning
Team Building
Diversity & Inclusion
Intercultural Management
Troubleshooting
Technical Support
Microsoft Office
Business Process Improvement
Call Centers
Teamwork
Customer Relationship Management (CRM)
Customer Experience
Six Sigma
Business Analysis
Time Management
SharePoint
Reporting & Analysis
Analysis
Disaster Recovery
Strategic Planning
Operations Management
Customer Retention
Coaching
Microsoft Excel
Documentations
Change Management
Employee Training
Visio
salesforce
LinkedIn
Job Search Strategies
Career Management
Employer Branding
David Overton Summary
David Overton, based in Cary, NC, US, is currently a Director of Client Success at PCLaw | Time Matters. David Overton brings experience from previous roles at PCLaw | Time Matters and LexisNexis. David Overton holds a 1987 - 1991 Bachelor of Arts (BA) - Junior Year Completed in English Language and Literature, General @ East Carolina University. With a robust skill set that includes Cross-functional Coordination, Key Performance Indicators, Customer Journeys, Business Reporting, Leadership and more. David Overton has 2 emails and 3 mobile phone numbers on RocketReach.
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