David Overton Email & Phone Number
Director of Client Success @ PCLaw | Time Matters
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David Overton Location
- Cary, NC, US
David Overton Work
- 2021 -now Director of Client Success @
- 2021 -2021 Client Success Manager, Strategic Accounts @
- 2019 -2021 Customer Experience Manager @
- 2014 -2019 Manager of Customer Support @
- 2011 -2014 Operations Support Coordinator @
- 2010 -2011 Team Lead - Escalations @
- 2008 -2010 Professional Services and Remote Implementation @
- 2006 -2008 Technical Support Engineer @
- 2005 -2006 Gross Profit Analyst - Accounting @ Access Point
- 2005 -2006 Supervisor - Long Distance Acquisition @ Access Point
- 1994 -2004 Manager - Long Distance Acquisition @ Business Telecom Inc (BTI)
David Overton Education
- East Carolina University
Bachelor of Arts (BA) - Junior Year Completed (English Language and Literature, General)
1987-1991
David Overton Skills
- Cross-functional Coordination
- Key Performance Indicators
- Customer Journeys
- Business Reporting
- Leadership
- Management
- Training
- Team Leadership
- Process Improvement
- Customer Satisfaction
- Customer Service
- Project Management
- Cross-functional Team Leadership
- Continuous Improvement
- Software Documentation
- Project Planning
- Team Building
- Diversity & Inclusion
- Intercultural Management
- Troubleshooting
- Technical Support
- Microsoft Office
- Business Process Improvement
- Call Centers
- Teamwork
- Customer Relationship Management (CRM)
- Customer Experience
- Six Sigma
- Business Analysis
- Time Management
- SharePoint
- Reporting & Analysis
- Analysis
- Disaster Recovery
- Strategic Planning
- Operations Management
- Customer Retention
- Coaching
- Microsoft Excel
- Documentations
- Change Management
- Employee Training
- Visio
- salesforce
- Job Search Strategies
- Career Management
- Employer Branding
David Overton Summary
- David Overton, based in Cary, NC, US, is currently a Director of Client Success at PCLaw | Time Matters. David Overton brings experience from previous roles at PCLaw | Time Matters and LexisNexis. David Overton holds a 1987 - 1991 Bachelor of Arts (BA) - Junior Year Completed in English Language and Literature, General @ East Carolina University. With a robust skill set that includes Cross-functional Coordination, Key Performance Indicators, Customer Journeys, Business Reporting, Leadership and more. David Overton has 2 emails and 3 mobile phone numbers on RocketReach.
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