Associate Director, Member Experience @ Arcadia Power (July 2019 - July 2021)
Sr Manager, Customer Experience @ (October 2015 - July 2019)
Regional Community Operations Manager @ (March 2014 - October 2015)
Community Manager @ (October 2013 - March 2014)
Travel Editor—LivingSocial Escapes @ (December 2011 - October 2013)
Assistant Editor—Daily Deals @ (July 2011 - October 2013)
Freelance Copywriter @ (February 2013 - September 2013)
English and Journalism Teacher @ (August 2007 - June 2011)
Varsity Swim Coach @ (October 2008 - March 2011)
Alumni Correspondent @ (June 2004 - June 2011)
English Teacher @ (August 2004 - June 2007)
Public Relations Intern @ Sababa Toys (June 2005 - August 2005)
David Norton Education
Georgetown University
MA (Journalism)
2009-2010
Lafayette College
BA (International Affairs)
2000-2004
Gonzaga College High School
High School Diploma
Syracuse Univeristy
David Norton Skills
Social Media
Editing
Public Speaking
Social Media Marketing
Marketing
Public Relations
Blogging
Writing
Strategy
Teaching
Leadership
Management
Customer Service Management
Adobe Photoshop
Zendesk
Training & Development
Customer Service
Operations Management
Project Management
Data Analysis
VIP Services
Crisis Management
Business Process Improvement
Call Center Development
Community Engagement
Community Management
Contact Centers
Customer Engagement
Customer Experience
Customer Experience Consulting
Customer Experience Management
Customer Interaction
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Segmentation Strategy
Customer Support
Employee Engagement
Employee Training
Interpersonal Skills
Key Performance Indicators
Leadership Development
Microsoft Office
Negotiation
People Development
Problem Solving
Root Cause
Startups
Storytelling
Strategic Partnerships
Strategic Thinking
Talent Management
Team Building
Team Leadership
Team Management
Teamwork
Training
Troubleshooting
Business Strategy
Community Outreach
Strategic Planning
Training and Development
David Norton Summary
David Norton, based in Washington, DC, US, is currently a VP of Customer Experience at Legacybox. David Norton brings experience from previous roles at Tate, Floyd , Norton Consulting, LLC and Arcadia Power. David Norton holds a 2009 - 2010 MA in Journalism @ Georgetown University. With a robust skill set that includes Social Media, Editing, Public Speaking, Social Media Marketing, Marketing and more. David Norton has 1 emails and 2 mobile phone numbers on RocketReach.
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