David Nichols Email & Phone Number
Director, Customer Care - ECommerce @ PersonalizationMall.com
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David Nichols Location
- Naperville, IL, US
David Nichols Work
- Director, Customer Care - ECommerce @ (August 2023 - Present)
- Sr. Consultant - Contact Center Operations @ (January 2023 - August 2023)
- Contact Center Ops - CX Team @ (February 2021 - January 2023)
- Sr. Director, Support Operations @ (June 2019 - May 2020)
- Sr. Director Customer Service (Sales, Service and eCommerce) @ (March 2016 - April 2019)
- Sr. Director, Global Customer Experience @ Orbitz Worldwide (September 2013 - August 2015)
- Director - Workforce Management Operations (WFM) @ (March 2012 - January 2013)
- Director Of Customer Care (Sales and Service) @ (March 2009 - March 2012)
- Director - Global Call Center Operations @ (May 2007 - January 2009)
David Nichols Education
- PMP (Project Management Professional)
3 day certification course
2014-2014 - Six Sigma Yellow Belt (call center)
Insight Managed Solutions
2010 - Capgemini Project Management Certification
Capgemini Professional Services
2008 - Elmira College
BS (Double Major: Economics and Management)
- American School in Japan
High School -Tokyo, Japan
- The American School in Japan
High School Diploma
- Elmira College
Bachelor of Arts - BA (Management and Economics - Double Major)
David Nichols Skills
- Vendor Management
- Call Centers
- Customer Experience
- Process Improvement
- CRM
- Leadership
- Outsourcing
- Team Building
- Customer Satisfaction
- Customer Service
- Forecasting
- Account Management
- Operations Management
- Strategic Planning
- Business Analysis
- Call Center
- Sales
- Telecommunications
- P&L Management
- Program Management
- Project Planning
- Cross-functional Team Leadership
- Workforce Management
- Performance Management
- Start-ups
- Contact Centers
- Management
- Budgets
- B2B
- BPO
- Customer Relations
- Quality Assurance
- Sales Management
- Analysis
- Business Strategy
- Vendor Relations
- Six Sigma
- Contract Negotiations
- Coaching
- Mentoring
- Problem Solving
- Budgeting
- Contact Center Design
- International Business
- B2C
- B2B eCommerce
- ecommerce
- CRM software
- Direct Marketing
- New Business Development
- Start Ups
- Business Development
- Team Leadership
- Microsoft Excel
- Cross Functional Team Leadership
- OPs
- Chapter 11
- Boutique
- Financial Transactions
- Network Marketing
- Seat
- Consulting
- Portfolio
- Reservations
- T1
- Responsibility
- RFP
- Iran
- Segments
- Combination
- Help Desk Management
- Reports
- Scheduling
- International
- Systems Design
- Oak
- Yahoo
- Engagements
- Hotel Management
- Marketing
- Passion for Excellence
- Music
- Training
- At&t
- Appliance
- Gifts
- Siebel
- Travel
- Florida
- Ima
- Hiring
- Operations
- Operating Systems
- Progression
- Sold
- Accounting
- Stability
- Global Operations
- Hong Kong
- Trade Unions
- Facilities Management
- Performance Metrics
- Hospitality
- Cruises
- Wireless
- Data Driven Testing
- CTI
- Change Management
- Third Party Applications
- Healthcare
- Small Office
- Finance
- Customer Communication
- Ford
- Solution
- Rural Development
- Bankcard
- Bur
- Georgia
- Economics
- Disputes
- From Scratch
- Sales Operations
- Credit Cards
- PBX
- Schools
- Utilities
- Atlanta
- Consumer
- Dominican Republic
- Vru
- Member Services
- Japan
- Support Staff
- ACD
- Sound
- Bear
- Daily Operations
- Technical Recruiting
- Seats
- Technical Acumen
- Performance Analysis
- Beauty Industry
- Customer Retention
- Temporary Placement
- Software
- Home
- Royal Caribbean
- Guatemala
- Virginia
- Revenue
- Home Products
- Multi Site
- Project
- Miami
- Guidance
- Dvd
- New York
- Networking
- Business Services
- Task Force
- Philippines
- Business Process Re Engineering
- IBM
- Office Operations
- Channel
- IVR
- Texas
- Contact Center Consulting
- Career Development
- Up Selling
- Home Shopping
- Client Interface
- Books
- Shared Services
- Loans
David Nichols Summary
- David Nichols, based in Naperville, IL, US, is currently a Director, Customer Care - ECommerce at PersonalizationMall.com. David Nichols brings experience from previous roles at ObjectiveERP, ICW Group, Sears Holdings Corporation and FTD Companies. David Nichols holds a 2014 - 2014 3 day certification course @ PMP (Project Management Professional). With a robust skill set that includes Vendor Management, Call Centers, Customer Experience, Process Improvement, CRM and more. David Nichols has 1 emails and 4 mobile phone numbers on RocketReach.
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