2011 -2014 Head of Customer Experience Management and Strategy @
2007 -2011 SVP - National Wealth Management Contact Center Executive @
2000 -2006 SVP - Premier Relationship Center Executive @
1990 -2000 Escelating positions including- Financial Advisor- Client Manager and Banking Center Branch Manager @
1987 -1990 Retail Banking Operations, Teller, New Account @ Western Savings and Loan Association (Purchased by Bank of America)
David Newberry Education
University of Phoenix
Bachelors of Science (Business Management)
2005-2006
David Newberry Skills
Leadership
Strategy
Process Improvement
Financial Services
Call Centers
Management
Banking
Customer Experience
Vendor Management
Executive Management
Risk Management
Operations Management
Change Management
Retail Banking
Business Analysis
Strategic Planning
Insurance
Six Sigma
Customer Satisfaction
Business Process Improvement
Relationship Management
Cross-functional Team Leadership
Sales Management
Team Leadership
Coaching
Finance
P&L Management
Wealth Management
Investments
Project Management
Telephony
Analytics
Credit
Workforce Management
Sales
Portfolio Management
Customer Service
Loans
Employee Engagement
DMAIC
Integration
Customer Relations
Lean Manufacturing
Business Process Management
Knowledge Management
Series 6
Series 63
Brand Loyalty
IVR
Contact Center Technology
Business Process
Public Speaking
Business Strategy
Cross Functional Team Leadership
Financial Analysis
Cross Functional Team
Marketing Strategy
David Newberry Summary
David Newberry, based in Phoenix, AZ, US, is currently a Associate and Contact Center + Digital Integration - Platform Delivery Executive at Bank of America. David Newberry brings experience from previous roles at Bank of America, The Hartford and Merrill Lynch (Acquired by Bank of America). David Newberry holds a 2005 - 2006 Bachelors of Science in Business Management @ University of Phoenix. With a robust skill set that includes Leadership, Strategy, Process Improvement, Financial Services, Call Centers and more. David Newberry has 2 emails and 3 mobile phone numbers on RocketReach.
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