2021 -2025 Director of Service and Operations UK and Ireland @
2018 -2021 Head Of Service Management @
2016 -2018 Global Service Delivery Manager @
2015 -2016 Career Break @ Travel
2010 -2015 Principle Call recording and Workforce Optimization Specialist @
2005 -2010 Project Office Engineer @
2000 -2001 Systems Engineer @
David Mason Skills
Call Center
Recording
Consultancy
Telecommunications
Managed Services
Call Centers
Management
Telephony
Communications
Call Recording
Change Management
SQL
Contact Centers
CTI
Consulting
Networking
Avaya Products
VoIP
IP
Call Logging
Mason
Operations
Workforce Management
Avaya
Impact 360
Service Delivery
Pre Sales
Quality Management
SIP
Avaya Technologies
Computertel
Unified Communications
Strategic Planning
Customer Service
Customer Feedback
Network Operations
Voice Over Ip Voip
Training
ACD
Speech Analytics
Verint
NICE Call Recording
Service Delivery Management
Leadership
Team Building
Business Transformation
Customer Success
Data Center
Service Desk
ITIL
Incident Management
Business Development
Team Leadership
Decision Making
Global Services
Success Driven
Service Level Agreements Sla
Voice Over Ip
Service Level Agreements
David Mason Summary
David Mason, based in United Kingdom, is currently a Managing Director UK and Ireland at Odigo. David Mason brings experience from previous roles at Odigo, Sabio and Travel. With a robust skill set that includes Call Center, Recording, Consultancy, Telecommunications, Managed Services and more. David Mason has 2 emails and 1 mobile phone numbers on RocketReach.
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