David MacOn Email & Phone Number
Senior Team Lead Fraud Prevention International and Southern Europe Customer Care @ Zalando
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David MacOn Location
- Berlin, DE
David MacOn Work
- Senior Team Lead Fraud Prevention International and Southern Europe Customer Care @ (June 2023 - Present)
- Senior Team Lead Southern Europe France, Belgium, Italy, Spain and Luxembourg @ (March 2021 - June 2023)
- Team Leader Customer Care France, Belgium, Luxemburg @ (July 2017 - March 2021)
- Customer Care Senior Specialist for France Belgium Luxemburg @ (April 2015 - March 2021)
- Reclamation Senior Specialist for France Belgium Luxemburg @ (June 2014 - April 2015)
- Customer Care Specialist for France @ (December 2012 - June 2014)
David MacOn Education
- University of Lille 1 Sciences and Technology
Bachelor of Applied Science - BASc (Food safety)
2000-2003 - La Providence Amiens
High School Diploma (Science degree)
David MacOn Skills
- Administration de centres d’appels
- Adobe Illustrator
- Adobe Photoshop
- Business Process Improvement
- Business Strategy
- CAPA
- Conflict Management
- Corporate Communications
- Customer Engagement
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Support
- Customer-Focused Service
- Decision-Making
- Développement de relations fructueuses
- Développement des centres d'appels
- E-commerce
- Employee Training
- Formation au service client
- Fraud Analysis
- Fraud Claims
- Fraud Detection
- Fraud Investigations
- Fraud Prevention
- Gestion de centres de contact
- Gestion des commandes
- Gestion du service client
- HTML
- Indicateurs clés de performance
- KPI Dashboards
- KPI Implementation
- KPI Reporting
- Key Performance Indicators
- Leadership
- Microsoft Office
- Niveau de service
- Online Marketing
- Opérations de centre de contact
- Opérations de service clients
- Project Management
- Recruiting
- Risk Assessment
- SAP Netweaver
- Salesforce.com
- Satisfaction client
- Service Level Management
- Social Media
- Social Media Marketing
- Solutions SAP
- Stakeholder Management
- Strategic Communications
- Team Building
- Team Leadership
- Team Management
- Team Motivation
- Team Spirit
- TrackWise
- Traitement des commandes
David MacOn Summary
- David MacOn, based in Berlin, DE, is currently a Senior Team Lead Fraud Prevention International and Southern Europe Customer Care at Zalando. David MacOn brings experience from previous roles at Zalando. David MacOn holds a 2000 - 2003 Bachelor of Applied Science - BASc in Food safety @ University of Lille 1 Sciences and Technology. With a robust skill set that includes Administration de centres d’appels, Adobe Illustrator, Adobe Photoshop, Business Process Improvement, Business Strategy and more. David MacOn has 2 emails and 1 mobile phone numbers on RocketReach.
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