David Lu Email
Senior Incident Manager @ Bankomat AB
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David Lu Work
- 2026 -now Senior Incident Manager @
- 2021 -now IT Team Manager @
- 2019 -2021 IT Team Manager (Sektionschef) @
- 2015 -2019 IT Workplace Manager @
- 2013 -2015 Nordic Service Desk Manager @
- 2012 -2013 Deskside Operations Lead @
- 2011 -2012 Centralised Technical Support Team Leader @
- 2009 -2011 CTS Assistent Team Leader and Dispatcher @
- 2008 -2009 CTS Technician @
- 2007 -2008 IT Support Specialist @
- 2001 -2002 Combat Medic Team leader @
David Lu Education
- Mercuri International Sverige AB
UL - Utvecklande ledarskap
2023-2023 - The Institute of Technology at Linköping University
MSc (Biotechnology)
2002-2007
David Lu Skills
- IT Operations
- Team Management
- Service Delivery
- IT Service Management
- Service Level Agreements
- Technical Support
- Team Leadership
- Service Desk
- Incident Management
- Help Desk Support
- ITIL
- Project Management
- Service Improvement
- Budget Management
- Problem Management
- IT Outsourcing
- Customer Service
- Teamwork
- Performance Management
- Operations Management
- Key Performance Indicators
- Project Planning
- Project Coordination
- Microsoft Office
- Service Management
- BMC Remedy
- Technical Leadership
- Technical Documentation
- SLA
- Team Building
- KPI Reports
- Performance Improvement
- IT Service Delivery
- Continuous Improvement
- Internal Audit
- Transition Management
- Personal Development
- Personnel Management
- People Skills
- Performance Reporting
- Onsite Coordination
- Insourcing
- Google Apps
- IT Management
- Management
- Troubleshooting
- Business Analysis
- English
- Healthcare
- Swedish
- Deskside
- SQL
- Service Level Agreements Sla
- DCS
- Service Delivery Management
- JIRA
- G Suite
David Lu Summary
- David Lu, is currently a Senior Incident Manager at Bankomat AB. David Lu brings experience from previous roles at Kommunal, Skatteverket and Eniro. David Lu holds a 2023 - 2023 UL - Utvecklande ledarskap @ Mercuri International Sverige AB. With a robust skill set that includes IT Operations, Team Management, Service Delivery, IT Service Management, Service Level Agreements and more. David Lu has 2 emails on RocketReach.
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