David L Email & Phone Number
Vice President Marketing and Connection Centers @ Brookdale
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David L Location
- Brentwood, TN, US
David L Work
- Vice President Marketing and Connection Centers @ (June 2021 - Present)
- Sr. Director Marketing Sales Centers @ (March 2015 - June 2021)
- Vice President CCC Sleep Center @ (January 2014 - March 2015)
- Site Director and Director of Program Management @ Convergys (April 2008 - December 2013)
- Director of Outsourcing and Director of Call Center Operations @ (March 2005 - April 2008)
- Regional Customer Service Manager @ Cellular South Communications (January 2004 - January 2005)
- Regional Director @ Adelphia Communications (January 1999 - January 2003)
- Director of Customer Operations @ Bass Hotels and Resorts/Holiday Inn Worldwide (January 1997 - January 1999)
- General Manager @ (January 1987 - January 1997)
- NCOS @ (January 1983 - January 1987)
David L Education
- Marshall University
(Political Science and Government)
1981-1984 - NCO Leadership Academy
David L Skills
- Call Centers
- Outsourcing
- Operations Management
- Leadership
- Performance Management
- Vendor Management
- Training
- Service Delivery
- Management
- Contact Centers
- BPO
- Call Center
- Program Management
- Customer Service
- Sales
- Customer Experience
- Customer Retention
- Workforce Management
- Change Management
- Coaching
- Recruiting
- Employee Relations
- Process Improvement
- Employee Engagement
- Customer Satisfaction
- Leadership Development
- Team Leadership
- Team Management
- P&L Management
- Organizational Leadership
- Talent Developer
- Workforce Planning
- Partner Management
- Offshoring
- Business Process Improvement
- Transition Management
- Partner Relationship Management
- Hotel Reservations
- Change Leadership
- Full P&L Responsibility
- Sla
- Cross-functional Team Leadership
- Strategy
- Team Building
- Talent Acquisition
- Business Development
- Call Center Development
- Metrics
- CRM
- Outsourcing Management
David L Summary
- David L, based in Brentwood, TN, US, is currently a Vice President Marketing and Connection Centers at Brookdale. David L brings experience from previous roles at Brookdale, Apria Healthcare, Convergys and Charter Communications. David L holds a 1981 - 1984 Marshall University. With a robust skill set that includes Call Centers, Outsourcing, Operations Management, Leadership, Performance Management and more. David L has 2 emails and 2 mobile phone numbers on RocketReach.
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