David L Email & Phone Number
Vice President Marketing and Connection Centers @ Brookdale
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David L Location
- Brentwood, TN, US
David L Work
- 2021 -now Vice President Marketing and Connection Centers @
- 2015 -2021 Sr. Director Marketing Sales Centers @
- 2014 -2015 Vice President CCC Sleep Center @
- 2008 -2013 Site Director and Director of Program Management @ Convergys
- 2005 -2008 Director of Outsourcing and Director of Call Center Operations @
- 2004 -2005 Regional Customer Service Manager @ Cellular South Communications
- 1999 -2003 Regional Director @ Adelphia Communications
- 1997 -1999 Director of Customer Operations @ Bass Hotels and Resorts/Holiday Inn Worldwide
- 1987 -1997 General Manager @
- 1983 -1987 NCOS @
David L Education
- Marshall University
(Political Science and Government)
1981-1984 - NCO Leadership Academy
David L Skills
- Call Centers
- Outsourcing
- Operations Management
- Leadership
- Performance Management
- Vendor Management
- Training
- Service Delivery
- Management
- Contact Centers
- BPO
- Call Center
- Program Management
- Customer Service
- Sales
- Customer Experience
- Customer Retention
- Workforce Management
- Change Management
- Coaching
- Recruiting
- Employee Relations
- Process Improvement
- Employee Engagement
- Customer Satisfaction
- Leadership Development
- Team Leadership
- Team Management
- P&L Management
- Organizational Leadership
- Talent Developer
- Workforce Planning
- Partner Management
- Offshoring
- Business Process Improvement
- Transition Management
- Partner Relationship Management
- Hotel Reservations
- Change Leadership
- Full P&L Responsibility
- Sla
- Cross-functional Team Leadership
- Strategy
- Team Building
- Talent Acquisition
- Business Development
- Call Center Development
- Metrics
- CRM
- Outsourcing Management
David L Summary
- David L, based in Brentwood, TN, US, is currently a Vice President Marketing and Connection Centers at Brookdale. David L brings experience from previous roles at Brookdale, Apria Healthcare, Convergys and Charter Communications. David L holds a 1981 - 1984 Marshall University. With a robust skill set that includes Call Centers, Outsourcing, Operations Management, Leadership, Performance Management and more. David L has 2 emails and 2 mobile phone numbers on RocketReach.
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David L
Vice President Marketing and Connection Centers
Brentwood, TN, US
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