Customer Experience and Operations Consultant @ (June 2018 - Present)
Systems and Innovation, Principal @ (March 2023 - January 2024)
Systems and Innovation Lead @ (April 2022 - March 2023)
Sr Manager, Customer Care Ops @ (June 2019 - April 2022)
Site Portfolio Manager @ (October 2013 - August 2015)
EU Program Manager @ (November 2011 - October 2013)
Process Improvement Manager @ (June 2009 - November 2011)
Executive Customer Relations Specialist @ (December 2007 - June 2009)
Technical Account Manager @ (November 2005 - December 2007)
Sales Representative @ (May 2004 - November 2005)
David Keys Education
Northland Community and Technical College
Grand Rapids Community College
David Keys Skills
Business Strategy
Technical Solution Design
Service Delivery
Salesforce.com Consulting
Customer Service Management
Enterprise Architecture
Business Solutions Development
Solution Architecture
Startups
SQL
Artificial Intelligence (AI)
Shopify
Process Improvement
Management
Project Management
Vendor Management
Strategy
Customer Experience
Business Operations
Program Management
Enterprise Systems Implementation
Call Centers
Operations Management
Business Analysis
Account Management
Start-ups
Publishing
Product Management
Analytics
Customer Relations
CRM
Sales
Customer Retention
Product Marketing
Cloud Computing
Outsourcing
Business Development
Change Management
Business Process Improvement
Customer Relationship Management (CRM)
Salesforce.com
Customer Service
Leadership
Cross-functional Team Leadership
Interviews
Team Leadership
Contract Negotiation
Strategic Partnerships
Associate Development
Coworking
Zapier
Looker (Software)
Google BigQuery
Microsoft Excel
Ad Hoc Reporting
Analytical Skills
Business Process Outsourcing (BPO)
Client Services
Contact Center Optimization
Contact Center as a Service (CCaaS)
Contact Centers
Customer Escalation Management
Customer Experience Management
Customer Self Service
Customer Service Operations
E-Commerce
Executive Reporting
FBA
Forecasting
Global Operations
Insurance
Interactive Voice Response (IVR)
Intercom
Investment Strategies
Problem Solving
Process Automation
Request for Proposal (RFP)
Salesforce.com Administration
Service Centers
Strategic Services
Supplier Evaluation
Systems Design
UCaaS
User Interface Design
Voice of the Customer
Website Building
David Keys Summary
David Keys, based in Spokane, WA, US, is currently a Senior Manager, Insurance Operations Systems at BetterHelp. David Keys brings experience from previous roles at Worldschooly, Adaptive CX and Willow Innovations, Inc.. David Keys holds a Northland Community and Technical College. With a robust skill set that includes Business Strategy, Technical Solution Design, Service Delivery, Salesforce.com Consulting, Customer Service Management and more. David Keys has 2 emails and 3 mobile phone numbers on RocketReach.
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