David Jones Pharmacy Information

David Jones Pharmacy is an accreditated pharmacy for the Pharmacy Guild of Australia's Quality Care Pharmacy Program (QCPP). QCPP is a quality assurance program for community pharmacies that ensures that pharmacies are able to provide: 1. A higher level of professional and customer service; 2. Assurance that the pharmacy conforms to industry and professional standard; 3. Confidence that the pharmacy has mechanisms in place to identify and eradicate any customer issues or problems; 4. Confidence that pharmacy staff are trained to refer the best level of assistance, and that they will not provide advice in areas outside their area of responsibility; and 5. The pharmacy team is dedicated to meeting customers' health care needs and providing excellent customer care. To ensure that pharmacies meet the Australian Standard they must undergo an external audit every two years. These audits are conducted by QCPP Endorsed Assessors and are designed to protect the integrity of the program. The assessors are trained professionals with experience in performing on-site audits over a broad range of management systems including health and safety, quality, environment, financial, human resources, energy and water management systems.