David Hiscock Email & Phone Number
Lead ServiceNow Process Analyst @ Cleveland Clinic
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David Hiscock Location
- Florida, United States
David Hiscock Work
- Lead ServiceNow Process Analyst @ (April 2025 - Present)
- Business Process Consultant ITSM, ServiceNow @ (May 2024 - December 2024)
- IT Manager – Service Desk, Application, and Infrastructure Support @ (May 2020 - May 2024)
- Service Desk Manager @ Home Buyers Marketing II, Inc. (HBM2) (January 2015 - May 2020)
- Operations Leader - Service Desk @ (October 2012 - January 2015)
- Business Process Consultant @ (April 2011 - October 2012)
- Manager - Business Systems @ (November 2009 - April 2011)
- Senior Team Lead – Service Desk @ (April 2003 - November 2009)
David Hiscock Education
- University of Minnesota
Bachelor Of Applied Business (Business)
David Hiscock Skills
- ITSM
- IT Services
- Retail
- Team Leadership
- Process Improvement
- Customer Service
- Business Analysis
- Project Management
- Change Management
- Vendor Management
- Team Building
- Help Desk Support
- Contact Centers
- Call Center
- ITIL Process
- Communication
- Call Centers
- IT Service Management
- ITIL
- Training
- Cross-functional Team Leadership
- Leadership
- Analysis
- Troubleshooting
- Business Process
- Networking
- Performance Management
- Strategic Planning
- Coaching
- Integration
- Customer Satisfaction
- Operations Management
- Software Documentation
- CRM
- Analytics
- Management
- Business Process Improvement
- Customer Relationship Management (CRM)
- Technical Support
- Business Strategy
- Waterfall Project Management
- Agile & Waterfall Methodologies
- Agile Project Management
- Microsoft Excel
- Data Visualization
- ITIL Certified
- IT Management
- People Management
- Scrum
- Business Process Management
- Soft Skills
- Data Science
David Hiscock Summary
- David Hiscock, based in Florida, United States, is currently a Lead ServiceNow Process Analyst at Cleveland Clinic. David Hiscock brings experience from previous roles at Minnesota Judicial Branch, Home Buyers Marketing II, Inc. (HBM2) and Target. David Hiscock holds a Bachelor Of Applied Business in Business @ University of Minnesota. With a robust skill set that includes ITSM, IT Services, Retail, Team Leadership, Process Improvement and more. David Hiscock has 2 emails and 2 mobile phone numbers on RocketReach.
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