David Groot Location
- Netherlands
David Groot Work
- 2016 - now Service Delivery Lead @
- 2014 - 2016 Onsite and Service Support @
- 2012 - 2013 Process and Service desk Team Leader @
- 2010 - 2011 Service desk and Process Development Manager @
- 2011 - 2011 Diving AOW @ Sublub
- 2008 - 2010 Incident and Problem manager @
- 2006 - 2008 Service desk Engineer and Process Coordinator @
- 2004 - 2006 Servicdesk Employee @
David Groot Education
- Hogeschool van Amsterdam
(Hogere Informatica)
2000 - 2002 - Amstelveen College/Nieuwer Amstel
(Havo Natuur en Techniek)
1998 - 2000 - Milton Peters College
(Mavo/Havo)
1991 - 1998 - Centric Learning
David Groot Skills
- ITIL
- Service Desk Management
- Service Desk
- PRINCE2
- Incident Management
- Problem Management
- Managed Services
- ITIL Process
- ITIL Process Implementation
- IT Service Management
- Service Management
- Service Delivery
- Customer Service
- People Skills
- Problem Solving
- Project Planning
- Tablets
- Mobile Devices
- Process Improvement
- Process Management
- Call Center Development
- Service Catalog
- Outsourcing
- Change Management
- Operations Management
- IT Management
- IT Outsourcing
- Sla
- ICT
- Project Portfolio Management
- Release Management
- IT Operations
- ITIL Certified
- Management
David Groot Summary
- David Groot, based in Netherlands, is currently a Service Delivery Lead at Diageo. David Groot brings experience from previous roles at Diageo, Planbureau voor de Leefomgeving, Huawei and Sublub. David Groot holds a 2000 - 2002 Hogeschool van Amsterdam. With a robust skill set that includes ITIL, Service Desk Management, Service Desk, PRINCE2, Incident Management and more. David Groot has 1 emails on RocketReach.
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