2022 -2022 Sr. Manager, Enterprise Service Applications @
2020 -2022 Sr. Manager, Contact Center Technology @
2017 -2020 Manager, Contact Center Technology @
2015 -2017 Sr. Technical Account Manager @
2010 -2015 Technology Manager @
David Ernest Education
University of Connecticut 2006-2006
David Ernest Skills
Management
Leadership
Recruiting
Sales
Call Centers
Customer Service
Time Management
Operations Management
Call Center
Customer Satisfaction
Team Leadership
Coaching
Team Building
Casino
Training
Customer Retention
Budgets
Sales Management
Casino Gaming
Poker
Customer Service Management
Call Center Development
Call Center Administration
Customer Service Training
Microsoft Office
Direct Sales
Social Networking
Online Marketing
Hiring
Leadership Development
Employee Training
Marketing
Employee Relations
Type 80 WPM
Project Management
Contact Center Technology
Product Management
Jira
ServiceNow
Workfront
Software Development Life Cycle (SDLC)
Portfolio Management
NICE
NICE Cxone
inContact
REST APIs
Telecommunications
Software Development
Social Media
Program Management
Workforce Management
Strategic Planning
Information Technology
Operations
David Ernest Summary
David Ernest, based in Scottsdale, AZ, US, is currently a Sr. Director, Dealer Experience and Service Programs at Generac. David Ernest brings experience from previous roles at Generac, PosiGen and Sunrun. David Ernest holds a 2006 - 2006 University of Connecticut. With a robust skill set that includes Management, Leadership, Recruiting, Sales, Call Centers and more. David Ernest has 2 emails and 1 mobile phone numbers on RocketReach.
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