David Cerezo Email & Phone Number
Operations Manager @ Viva.com
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David Cerezo Location
- England, United Kingdom
David Cerezo Work
- Operations Manager @ (February 2025 - Present)
- Customer Service Operations Manager @ (June 2023 - February 2025)
- Head Of Customer Experience @ (September 2018 - March 2023)
- Head of Customer Experience @ (May 2017 - March 2023)
- Customer Service Manager @ (May 2017 - September 2018)
- Interim Team Manager @ The Share Centre (January 2017 - May 2017)
- Student Applications Manager @ (August 2013 - October 2016)
- Team Manager @ Empingham Ltd (December 2011 - August 2013)
David Cerezo Skills
- Account Management
- Budgets
- Business Development
- Business Planning
- Business Process Improvement
- Business Relationship Management
- Business Strategy
- CRM
- Call Centers
- Change Management
- Coaching
- Communication
- Continuous Improvement
- Creative Problem Solving
- Cross-functional Team Leadership
- Customer Experience
- Customer Experience Management
- Customer Journeys
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Decision-Making
- Influence Others
- Key Performance Indicators
- Leadership
- Leadership Development
- Make It Happen
- Make Things Happen
- Microsoft Office
- Outsourcing
- Performance Management
- Post-sales Support
- Problem Solving
- Process Improvement
- Project Delivery
- Recruiting
- Relationship Building
- SLA
- Sales Process
- Service Awards
- Service Delivery
- Service Improvement
- Stakeholder Management
- Strategic Thinking
- Team Leadership
- Teamwork
- Technical Support
- VOC
David Cerezo Summary
- David Cerezo, based in England, United Kingdom, is currently a Operations Manager at Viva.com. David Cerezo brings experience from previous roles at Viva.com and Certsure LLP. With a robust skill set that includes Account Management, Budgets, Business Development, Business Planning, Business Process Improvement and more. David Cerezo has 2 emails on RocketReach.
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