Lead Technical Manager for Customer Support @ Nest Labs (January 2014 - July 2014)
Readiness and Response Engineer for Customer Support @ Nest Labs (July 2011 - December 2013)
Product Feedback Program Manager @ (June 2009 - July 2011)
Support Readiness Engineer @ (March 2008 - June 2009)
Software Support Response Engineer @ (August 2005 - April 2008)
Mac Genius @ (October 2003 - August 2005)
Network Administrator @ (May 2000 - October 2003)
Onsite Technical Support Specialist @ (September 1997 - May 2000)
David Bourne Education
Emory University
BA (Sociology)
1995-1999
St. Anselm's Abbey School
High School (7th-12th Grade)
1989-1995
David Bourne Skills
Customer Service
Customer Support
Technical Writing
Technical Support
Keynote
Program Management
Hardware
Customer Experience
Troubleshooting
Management
Leadership
Consumer Electronics
Computer Hardware
Mobile Devices
iTunes
Mobile Applications
Operating Systems
Smartphones
Technical Training
User Experience
User Interface
iPhone Support
Cross-functional Team Leadership
Team Leadership
Product Development
Product Management
OS X
Mac OS
iWork
Mac OS X Server
Mac OS X
Networking
Desktop Support
Mac
Cross Functional Team Leadership
iPod
iLife
iOS
iPad
iPhone
David Bourne Summary
David Bourne, based in San Francisco, CA, US, is currently a Lead for Platforms and Devices Sustainability Strategy and Partnerships at Google. David Bourne brings experience from previous roles at Nest, Nest Labs and Apple. David Bourne holds a 1995 - 1999 BA in Sociology @ Emory University. With a robust skill set that includes Customer Service, Customer Support, Technical Writing, Technical Support, Keynote and more. David Bourne has 5 emails and 2 mobile phone numbers on RocketReach.
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