Director, CX Operations @ (February 2017 - July 2023)
Director @ (February 2013 - February 2017)
Senior Program Manager, Contact Center Quality and Analytics @ (December 2007 - February 2013)
Business Implementation Manager @ (July 2006 - December 2007)
Customer Service Team Manager @ (September 2005 - July 2006)
Unit Manager, Asset Sales @ (December 2004 - August 2005)
Reporting Analyst @ (July 2003 - November 2004)
Team Lead, Zone Integration @ (January 2001 - June 2003)
Dave Nation Education
University of Missouri-Columbia
Bachelors
1996-2001
Dave Nation Skills
Agile Methodologies
Analysis
Analytics
Budget Management
Business Analysis
Business Development
Business Process Improvement
Business Services
Business Strategy
CRM
Call Center
Call Center Development
Call Centers
Change Management
Client Relations
Contact Center Operations
Contract Management
Cross-functional Team Leadership
Customer Experience
Customer Satisfaction
Customer Support
Data Analytics
Government Contracting
Integration
Key Performance Indicators
Leadership
Leadership Development
Objectives and Key Results (OKRs)
Performance Management
Process Improvement
Program Management
Project Management
Risk Management
Service Delivery
Software Project Management
Solution Architecture
Solution Implementation
Strategic Leadership
Strategic Technology Planning
Subcontracts Management
Talent Management
Technology Planning
Vendor Management
MS Project
Project Execution
Root Cause Analysis
Contractors
ISO
Knowledge Management
Situational Leadership
PMP
Strategic Planning
Vendor Contracts
SDLC
Software Documentation
Management
Proposal Writing
Proposal Support
Government Proposals
Organizational Development
Employee Training
Team Leadership
Training
Team Building
Strategy
Requirements Analysis
Enterprise Software
Customer Service
Technology
Services
Coaching
Solutions
Microsoft Excel
Healthcare
C++
Information Technology
Cross Functional Team Leadership
Dave Nation Summary
Dave Nation, based in Washington, DC, US, is currently a Client Delivery Executive at NTT DATA North America. Dave Nation brings experience from previous roles at Accenture Federal Services, General Dynamics Information Technology and T-Mobile. Dave Nation holds a 1996 - 2001 Bachelors @ University of Missouri-Columbia. With a robust skill set that includes Agile Methodologies, Analysis, Analytics, Budget Management, Business Analysis and more. Dave Nation has 1 emails and 1 mobile phone numbers on RocketReach.
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