2023 -2025 Information Technology Service Delivery Manager @
2023 -2023 Information Technology Service Delivery Manager @
2017 -2020 User Support Manager @
2016 -2017 Service Desk Manager @
2010 -2016 ITSM Service Owner (Remedy and ServiceNow) @
2010 -2010 IT Service Manager @
2008 -2010 IT Support Team Leader @
2006 -2008 Desktop Support Team Leader @
1996 -2005 PC Support Team Leader and Helpdesk Team Leader @
1990 -1996 Machine Operator @
Dave Hooker Education
Billericay School
Dave Hooker Skills
Leadership
Information Technology
Help Desk Support
Stakeholder Management
IT Outsourcing
People Management
Service Desk
ITIL
Incident Management
Business Analysis
Vendor Management
Team Management
Team Leadership
Process Improvement
Quality Assurance
Offshoring
Project Portfolio Management
IT Operations
Program Management
Marketing
Business Process
Change Management
BMC Remedy
Training
ServiceNow
Customer Service
Sla
Technical Support
Service Management
PRINCE2
Business Process Improvement
Management
Project Management
Coaching
Outsourcing
ITIL v3 Foundations Certified
Transition Management
Service Improvement
Service Level Agreements Sla
Service Delivery
People Skills
Problem Management
Integration
IT Management
Project Delivery
IT Service Management
Service Level Agreements
Dave Hooker Summary
Dave Hooker, based in Chelmsford, GB, is currently a Divisional Director at Clarksons. Dave Hooker brings experience from previous roles at Clarksons and Clarksons Platou. Dave Hooker holds a Billericay School. With a robust skill set that includes Leadership, Information Technology, Help Desk Support, Stakeholder Management, IT Outsourcing and more. Dave Hooker has 3 emails on RocketReach.
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