Darrin Poole Email & Phone Number
Customer Experience Leader | US Partner @ Explic8
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Darrin Poole Location
- Phoenix, AZ, US
Darrin Poole Work
- Customer Experience Leader | US Partner @ (October 2023 - Present)
- Vice President Customer Operations @ (October 2024 - April 2025)
- Vice President Customer Experience @ (July 2022 - June 2023)
- Vice President Customer Experience @ (November 2020 - July 2022)
- Vice President Customer Experience @ (April 2017 - October 2020)
- Sr. Director, CX Strategy and Design @ (July 2016 - March 2017)
- Sr. Manager - Services Marketing @ (June 2012 - February 2016)
- Director, Emerging Solutions @ (January 2011 - January 2012)
- Vice President, Marketing @ (January 2009 - January 2011)
- Managing Partner @ Solid State Information Design (January 2008 - January 2009)
- Director, Go-to-Market Strategy @ (January 2005 - January 2007)
- Director, IT Strategy @ (January 2002 - January 2005)
- Director, CRM Solutions @ (January 1999 - January 2001)
- Senior Manager @ (January 1994 - January 1999)
- Client Representative @ (January 1991 - January 1994)
- Banking Officer @ (January 1988 - January 1991)
Darrin Poole Education
- University of North Carolina at Chapel Hill
BA (BA, Economics)
Darrin Poole Skills
- Customer Experience
- Customer Success
- Software as a Service (SaaS)
- Voice of the Customer
- Customer Retention
- Executive Leadership
- Communication
- Revenue & Profit Growth
- Business Transformation
- Go-to-Market Strategy
- Customer Segmentation Strategy
- Growth Strategies
- Business-to-Business (B2B)
- Team Performance
- Strategy Implementation
- Strategic Initiatives
- Executive Reporting
- Customer-Focused Selling
- Critical Thinking
- Complex Sales
- Client Relations
- Customer Onboarding
- Negotiation
- Key Metrics
- Interpersonal Skills
- Customer Interaction
- Performance Metrics
- Business Insights
- Build Strong Relationships
- Key Performance Indicators
- Strategic Thinking
- IT Escalation
- Customer Satisfaction
- Data-driven Decision Making
- Expansion Strategies
- Mitigation Strategies
- Cross-functional Team Leadership
- Customer Acquisition
- Customer Experience Management
- Customer Success Management
- Account Management
- Customer Support
- Customer Relationship Management (CRM)
- Contact Center Management
- Digital Transformation
- Operational Excellence
- Generative AI
- Analytical Skills
- Attention to Detail
- Customer Engagement
- Customer Service
- Customer Advocacy
- Product Adoption
- Post-Sales Support
- Contact Center as a Service (CCaaS)
- Customer Journey Mapping
- Cross-team Collaboration
- Data-Driven Insights
- Artificial Intelligence (AI)
- Predictive Analytics
- Performance Measurement
- Market Segmentation
- Business Strategy
- Business Analysis
- Business Planning
- Strategy
- Strategic Planning
- Strategic Partnerships
- Mergers & Acquisitions (M&A)
- Business Process Outsourcing (BPO)
- New Business Development
- Product Management
- Product Lifecycle Management
- Agile Methodologies
- Business Process Improvement
- Management
- Leadership
- Team Building
- Team Leadership
- Leadership Development
- Stakeholder Management
- Organizational Development
- Organizational Leadership
- Relationship Building
- Stakeholder Engagement
- Business Development
- Value Selling
- Presentations
- Budgeting
- Integration
- E-Commerce
- Salesforce.com
- B2B software
- Enterprise Software
- Software Implementation
- Systems Integration
- Net Promoter Score
- CRM
- Business Process
- SaaS
Darrin Poole Summary
- Darrin Poole, based in Phoenix, AZ, US, is currently a Customer Experience Leader | US Partner at explic8. Darrin Poole brings experience from previous roles at PlayMetrics, Geoforce, ESO and ClearAction Continuum. Darrin Poole holds a BA in BA, Economics @ University of North Carolina at Chapel Hill. With a robust skill set that includes Customer Experience, Customer Success, Software as a Service (SaaS), Voice of the Customer, Customer Retention and more. Darrin Poole has 2 emails and 2 mobile phone numbers on RocketReach.
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