Darren Swanson Email & Phone Number
Vice President of Customer Experience @ ASAPP
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Darren Swanson Location
- Denver, CO, US
Darren Swanson Work
- 2020 -now Vice President of Customer Experience @
- 2019 -2020 Vice President of Operations @
- 2016 -2019 Senior Vice President Strategic Client and Operations Management @ SYKES
- 2009 -2016 Vice President of Customer Service Operations @
- 2000 -2009 Vice President of Global Operations @
- 2004 -2007 Executive Director and Director of Global Operations @
- 2002 -2004 Site Director @
- 2000 -2002 Senior Manager @
Darren Swanson Education
- University of Colorado Denver
Master of Business Administration
- University of Nebraska-Lincoln
Bachelor of Science - BS (Architecture)
Darren Swanson Skills
- Business Process Improvement
- CRM
- Business Analysis
- Budgets
- Call Center
- BPO
- Call Centers
- Call Center Development
- Customer Experience
- Coaching
- Cross-functional Team Leadership
- Change Management
- Contact Centers
- Customer Retention
- Customer Satisfaction
- Enterprise Software
- Customer Service
- Leadership
- Management
- Operations Management
- Operational Excellence
- Performance Management
- Process Improvement
- Outsourcing
- P&L Management
- Program Management
- Project Management
- Strategic Planning
- Six Sigma
- Team Building
- Team Leadership
- Vendor Management
- Training
- Telecommunications
- Workforce Management
- Customer Relationship Management (CRM)
- Business Process Outsourcing (BPO)
- Contact Center Operations
- Third Party Vendor Management
- Major Accounts
- Global Operations
- Teamwork
- Recruiting
- Customer Service Operations
- Financial Reporting
- Employee Engagement
- Latin America
- Employee Value Proposition
- Budget Management
- Front Line Management
- Customer Relationship Management Crm
- Account Management
- Business Process Outsourcing Bpo
- Marketing
- Microsoft Excel
- Cross Functional Team Leadership
- Research
- Operations
- Security
- Customer Relationship Management
- Business Process Outsourcing
Darren Swanson Summary
- Darren Swanson, based in Denver, CO, US, is currently a Vice President of Customer Experience at ASAPP. Darren Swanson brings experience from previous roles at HGS - Hinduja Global Solutions, SYKES, Dish Network and TeleTech. Darren Swanson holds a Master of Business Administration @ University of Colorado Denver. With a robust skill set that includes Business Process Improvement, CRM, Business Analysis, Budgets, Call Center and more. Darren Swanson has 2 emails and 3 mobile phone numbers on RocketReach.
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