Darren Nicholson Email & Phone Number

Director, Workforce Optimization and CCaaS @ Empower Pharmacy

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Darren Nicholson Location

Atlanta, GA, US

Darren Nicholson Work

Director, Workforce Optimization and CCaaS @ (January 2025 - Present)
Director, Workforce Management @ (January 2022 - January 2025)
Human Resources Director @ (January 2022 - January 2025)
Senior Director, Workforce Optimization @ (January 2017 - January 2022)
Director, Workforce Optimization @ (January 2015 - January 2017)
Senior Workforce Optimization Program Manager - Workforce Planning and Productivity Management @ (January 2014 - January 2015)
Workforce Planning Manager @ (January 2014 - January 2015)
Vice President, Workforce Management and Transformation @ (January 2009 - January 2014)
Vice President Human Resources @ (January 2009 - January 2014)
Senior Workforce Management Implementation Consultant @ (January 2007 - January 2009)
Senior Implementation Consultant @ Aria Solution Inc. (January 2007 - January 2009)
Associate Director Workforce Management @ (January 2005 - January 2007)
Associate Director Human Resources @ IBM Global Business Services (January 2005 - January 2007)
Senior Manager, Workforce Strategic Planning @ (January 2003 - January 2005)
Senior Manager Strategic Planning @ (January 2003 - January 2005)
Director, Workforce Management @ CRM Executive Consulting (January 1998 - January 2003)
Human Resources Director @ CRM Executive Consulting (January 1998 - January 2003)
Senior NCOIC INSCOM - Army Intelligence and Security Command @ (January 1991 - January 2001)

Darren Nicholson Education

University of Phoenix
B.S. Degree
Aiken Technical College
A.S. Degree
The United States Army War College
Logistical Intelligence
University of Phoenix
Bachelor of Science
Aiken Technical College
Associate of Science
U.S. Army Contracting Command

Darren Nicholson Skills

English
Workforce Planning
Strategic Thinking
Microsoft PowerPoint
Software Industry
Customer Engagement
Microsoft Office
Communication
Workforce Management
Software Implementation
Strategic Consulting
Integration
Continuous Improvement
Performance Management
Operations Management
Business Process Improvement
Vendor Management
Professional Services
Contact Centers
Consulting
Strategy
Forecasting
Telecommunications
Outsourcing
Customer Experience
Call Center
BPO
Business Process
Analytics
Unified Communications
Strategic Planning
Business Continuity
Avaya
Enterprise Software
SaaS
Cross-functional Team Leadership
Leadership
Team Leadership
Process Improvement
Human Capital Management
IEX
Verint
Aspect
Genesys
IVR
Call Routing
CTI
ACD
InVision iWFM
Kronos WFC
Program Management
Cross Functional Team Leadership
Project Management
Call Centers
Software Development Life Cycle Sdlc
Capacity Planning
Variance Analysis
IBM
PMO
Outlining
International Sales
Rpf
Cost
Advising Clients
Implementation Methodology
Customer Support
Data Transformation
Business Service
Special Operations
Allocations
Resolve
Human Resources
System
Crystal Reports
Flat Patterning
Consolidation
Deloitte
BMC Remedy
Policy
Contact Center Operations
Sla
Scripting
Documentation
Tactical Planning
Global Operations
Coordination
Project Reviews
Logistics
Tactical Implementations
Modeling
Marketing
Change Management
Indicators
SOW
Alternative Solutions
Responsibility
Attrition
Efficiencies
PeopleSoft
High Quality
End to End
NICE
ICM
Guidelines
Client Integration
Compliance
Airborne
Addressing
Totalview
Risk
Deployments
Recruiting
Automation
Conciseness
Infrastructure
Core Business
System Software
Customer Retention
Finance
Driving
Symposium
Temporary Placement
SME
Vru
At&t
Data Conversion
Adapter
Calls
Computer Information Systems
Command Center
CRM
Metrics
Workflow
Methodology
Customer Satisfaction
Military Training
Atlanta
Performance Appraisal
10k
Validation
Innovative Solutions
Reports
Talent Management
Cash Flow Forecasting
Managed Services
Disaster Recovery
Operational Readiness
Solution
Streamlining
Ratios
System Monitoring
Client Centric
Service Delivery
Wfo
Wfa
Campaigns
P&l
Centrevu
Finalization
Contingency Planning
SAP
VoIP
Churn
Configurations
FIX Protocol
Data Collection
Business Alignment
Increase Productivity
Kronos
Business Partner
Project Planning
Optimising
Metric
Infor
Standardization
Software Integration
Manage Multiple
Work Effectively
Roadmap
Cisco Technologies
Lead Development
Efficient
Client Facing
Army
Validating
Oracle
Sustainability
Internal Controls
Asset
Budgets
Optimization
Client Solutions
System Deployment
Evaluation
Coordinated
Military Intelligence
Workforce
Units
Nortel
Vendors
Translation
System Upgrades
Contact Center Technology
Workbrain
50m
Standard Work
Adoption
Deviations
Business Requirements
Organizational Structure
Pulse
Benchmarking
Guaranteed
Revenue
Aggregate
Key Performance Indicators
Financial Structuring
Occupancy
Charlotte
Implementation Planning
Escalation
Node
Utilization
Solution Implementation
Internet Protocols
Trending
Customer Service
Operational Excellence
Scheduling
Transitioning
Emerging Technologies
Stakeholders
Analysis
Business Continuity Planning
ROOT
RFP
Applications
Data Analysis
Recruitment Training
Doctrine
Suite
Knowledge Transfer
Scalability
Project
Contractual Agreements
Statistical Reporting
LinkedIn
Internal Audit
Phoenix
Portfolio
Operational Planning
Reviews
ADP Payroll
Concerts
Business Objects
Program Deployment
Telephony
Military
Platforms
Strategic Design
Business Strategy
Conceptual Modeling
Wireless
Delivery
Multi Site
Impact 360
Senior Program Management
Procedural
Structure
Strategy Alignment
Savings
Facilitation
Assessment
Management
Assurance
Short
Perimeter
Routing
Monitors
CCM
Business Transformation
Financial Forecasting
Execution
Business Services
Aria
Offering
Engagements
Asset Allocation
Vps
Client Requirements
Crystal
Technical Documentation
Training
Order Fulfillment
Business Management
Mobile Computing
Reporting
Vantage
Information Security
International Clients
Schedules
Manage client expectations
Cingular
Cost Savings
Operations
CMS
Business Intelligence
Avaya Technologies
Data Driven Testing
Data Migration
Overland
HRIS
E Business
Business Units
Intelligence
Invision
Executive Management
Headcount
Blue Pumpkin
Connectivity
Property Management Systems
Software
Net Promoter Score
Resolving Issues
Stability
Site Operations
Decision Making
Product Demonstration
Directives
Meetings
Directing
Customer Base

Darren Nicholson Summary

Darren Nicholson, based in Atlanta, GA, US, is currently a Director, Workforce Optimization and CCaaS at Empower Pharmacy. Darren Nicholson brings experience from previous roles at Quantum Health and The ViaPoint Group. Darren Nicholson holds a B.S. Degree @ University of Phoenix. With a robust skill set that includes English, Workforce Planning, Strategic Thinking, Microsoft PowerPoint, Software Industry and more. Darren Nicholson has 3 emails and 3 mobile phone numbers on RocketReach.