Darren Nicholson Email & Phone Number
Director, Workforce Optimization and CCaaS @ Empower Pharmacy
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Darren Nicholson Location
- Atlanta, GA, US
Darren Nicholson Work
- 2025 -now Director, Workforce Optimization and CCaaS @
- 2022 -2025 Director, Workforce Management @
- 2022 -2025 Human Resources Director @
- 2017 -2022 Senior Director, Workforce Optimization @
- 2015 -2017 Director, Workforce Optimization @
- 2014 -2015 Senior Workforce Optimization Program Manager - Workforce Planning and Productivity Management @
- 2014 -2015 Workforce Planning Manager @
- 2009 -2014 Vice President, Workforce Management and Transformation @
- 2009 -2014 Vice President Human Resources @
- 2007 -2009 Senior Workforce Management Implementation Consultant @
- 2007 -2009 Senior Implementation Consultant @ Aria Solution Inc.
- 2005 -2007 Associate Director Workforce Management @
- 2005 -2007 Associate Director Human Resources @ IBM Global Business Services
Darren Nicholson Education
- University of Phoenix
Bachelor of Science (Business Analytics)
- University of Phoenix
B.S. Degree (Business Analytics)
- Aiken Technical College
A.S. Degree (Computer Information Systems)
- The United States Army War College
Logistical Intelligence (Army Intelligence and Security Command)
- Aiken Technical College
Associate of Science (COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES)
- U.S. Army Contracting Command
(Military Intelligence, General)
Darren Nicholson Skills
- English
- Workforce Planning
- Strategic Thinking
- Microsoft PowerPoint
- Software Industry
- Customer Engagement
- Microsoft Office
- Communication
- Workforce Management
- Software Implementation
- Strategic Consulting
- Integration
- Continuous Improvement
- Performance Management
- Operations Management
- Business Process Improvement
- Vendor Management
- Professional Services
- Contact Centers
- Consulting
- Strategy
- Forecasting
- Telecommunications
- Outsourcing
- Customer Experience
- Call Center
- BPO
- Business Process
- Analytics
- Unified Communications
- Strategic Planning
- Business Continuity
- Avaya
- Enterprise Software
- SaaS
- Cross-functional Team Leadership
- Leadership
- Team Leadership
- Process Improvement
- Human Capital Management
- IEX
- Verint
- Aspect
- Genesys
- IVR
- Call Routing
- CTI
- ACD
- InVision iWFM
- Kronos WFC
- Program Management
- Cross Functional Team Leadership
- Project Management
- Call Centers
- Software Development Life Cycle Sdlc
- Capacity Planning
- Variance Analysis
- IBM
- PMO
- Outlining
- International Sales
- Rpf
- Cost
- Advising Clients
- Implementation Methodology
- Customer Support
- Data Transformation
- Business Service
- Special Operations
- Allocations
- Resolve
- Human Resources
- System
- Crystal Reports
- Flat Patterning
- Consolidation
- Deloitte
- BMC Remedy
- Policy
- Contact Center Operations
- Sla
- Scripting
- Documentation
- Tactical Planning
- Global Operations
- Coordination
- Project Reviews
- Logistics
- Tactical Implementations
- Modeling
- Marketing
- Change Management
- Indicators
- SOW
- Alternative Solutions
- Responsibility
- Attrition
- Efficiencies
- PeopleSoft
- High Quality
- End to End
- NICE
- ICM
- Guidelines
- Client Integration
- Compliance
- Airborne
- Addressing
- Totalview
- Risk
- Deployments
- Recruiting
- Automation
- Conciseness
- Infrastructure
- Core Business
- System Software
- Customer Retention
- Finance
- Driving
- Symposium
- Temporary Placement
- SME
- Vru
- At&t
- Data Conversion
- Adapter
- Calls
- Computer Information Systems
- Command Center
- CRM
- Metrics
- Workflow
- Methodology
- Customer Satisfaction
- Military Training
- Atlanta
- Performance Appraisal
- 10k
- Validation
- Innovative Solutions
- Reports
- Talent Management
- Cash Flow Forecasting
- Managed Services
- Disaster Recovery
- Operational Readiness
- Solution
- Streamlining
- Ratios
- System Monitoring
- Client Centric
- Service Delivery
- Wfo
- Wfa
- Campaigns
- P&l
- Centrevu
- Finalization
- Contingency Planning
- SAP
- VoIP
- Churn
- Configurations
- FIX Protocol
- Data Collection
- Business Alignment
- Increase Productivity
- Kronos
- Business Partner
- Project Planning
- Optimising
- Metric
- Infor
- Standardization
- Software Integration
- Manage Multiple
- Work Effectively
- Roadmap
- Cisco Technologies
- Lead Development
- Efficient
- Client Facing
- Army
- Validating
- Oracle
- Sustainability
- Internal Controls
- Asset
- Budgets
- Optimization
- Client Solutions
- System Deployment
- Evaluation
- Coordinated
- Military Intelligence
- Workforce
- Units
- Nortel
- Vendors
- Translation
- System Upgrades
- Contact Center Technology
- Workbrain
- 50m
- Standard Work
- Adoption
- Deviations
- Business Requirements
- Organizational Structure
- Pulse
- Benchmarking
- Guaranteed
- Revenue
- Aggregate
- Key Performance Indicators
- Financial Structuring
- Occupancy
- Charlotte
- Implementation Planning
- Escalation
- Node
- Utilization
- Solution Implementation
- Internet Protocols
- Trending
- Customer Service
- Operational Excellence
- Scheduling
- Transitioning
- Emerging Technologies
- Stakeholders
- Analysis
- Business Continuity Planning
- ROOT
- RFP
- Applications
- Data Analysis
- Recruitment Training
- Doctrine
- Suite
- Knowledge Transfer
- Scalability
- Project
- Contractual Agreements
- Statistical Reporting
- Internal Audit
- Phoenix
- Portfolio
- Operational Planning
- Reviews
- ADP Payroll
- Concerts
- Business Objects
- Program Deployment
- Telephony
- Military
- Platforms
- Strategic Design
- Business Strategy
- Conceptual Modeling
- Wireless
- Delivery
- Multi Site
- Impact 360
- Senior Program Management
- Procedural
- Structure
- Strategy Alignment
- Savings
- Facilitation
- Assessment
- Management
- Assurance
- Short
- Perimeter
- Routing
- Monitors
- CCM
- Business Transformation
- Financial Forecasting
- Execution
- Business Services
- Aria
- Offering
- Engagements
- Asset Allocation
- Vps
- Client Requirements
- Crystal
- Technical Documentation
- Training
- Order Fulfillment
- Business Management
- Mobile Computing
- Reporting
- Vantage
- Information Security
- International Clients
- Schedules
- Manage client expectations
- Cingular
- Cost Savings
- Operations
- CMS
- Business Intelligence
- Avaya Technologies
- Data Driven Testing
- Data Migration
- Overland
- HRIS
- E Business
- Business Units
- Intelligence
- Invision
- Executive Management
- Headcount
- Blue Pumpkin
- Connectivity
- Property Management Systems
- Software
- Net Promoter Score
- Resolving Issues
- Stability
- Site Operations
- Decision Making
- Product Demonstration
- Directives
- Meetings
- Directing
- Customer Base
Darren Nicholson Summary
- Darren Nicholson, based in Atlanta, GA, US, is currently a Director, Workforce Optimization and CCaaS at Empower Pharmacy. Darren Nicholson brings experience from previous roles at Quantum Health and The ViaPoint Group. Darren Nicholson holds a Bachelor of Science in Business Analytics @ University of Phoenix. With a robust skill set that includes English, Workforce Planning, Strategic Thinking, Microsoft PowerPoint, Software Industry and more. Darren Nicholson has 3 emails and 3 mobile phone numbers on RocketReach.
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