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Darren Cooper Location
Prosper, TX, US
Darren Cooper Work
Vice President of Contact Centers @ (January 2026 - Present)
GM, CSO Head of Global Customer Service @ (August 2022 - December 2024)
Chief Service Officer @ (April 2019 - August 2022)
Vice President Customer Service @ (June 2017 - April 2019)
Vice President, Customer Care @ Transamerica Financial Advisors, Inc. (August 2016 - February 2017)
Senior Director, Provider Data Operations @ (September 2014 - April 2016)
National Director, Claim Operations @ (September 2010 - September 2014)
Global Contact Center and Operations Lead @ (September 2006 - September 2010)
Operations Director, Strategic Partnerships, Billing and Payment Services @ (February 2003 - September 2006)
Multiple management roles @ (December 1996 - February 2003)
Darren Cooper Education
Nova Southeastern University
Master of Business Administration (M.B.A.) (Business Administration and Management, General)
2000-2002
Florida Atlantic University
Bachelor’s Degree (Business Administration and Management, General)
Darren Cooper Skills
Artificial Intelligence (AI)
Business Development
Business Process Improvement
Business Relationship Management
Business Strategy
Business-to-Business (B2B)
Call Center Development
Call Centers
Claims Management
Contact Center Management
Contact Center Operations
Continuous Improvement
Customer Experience
Customer Engagement
Customer Experience Design
Customer Relationship Management (CRM)
Customer Service
Customer Service Management
Customer Service Operations
Customer Support
Data Analysis
Email Strategy
Employee Engagement
Financial Analysis
Financial Services
Global Management
Globalization
Group Insurance
Health Insurance
Insurance
Internal Audit
Inventory Management
Lean Six Sigma
Life Insurance
Management
Net Promoter Score
Operations Management
Organizational Leadership
Process Improvement
Project Management
Provider Relations
Revenue Cycle Management
Senior Executive Leadership
Service Delivery
Service Quality
Six Sigma
Strategic Partnerships
Supplier Sourcing
Talent Management
Team Building
Vendor Relationship Management
Vendor Sourcing
omni-channel servicing
Experience
Customer
Sales
Public Speaking
Microsoft Office
Customer Experience
Darren Cooper Summary
Darren Cooper, based in Prosper, TX, US, is currently a Vice President of Contact Centers at Apex Service Partners. Darren Cooper brings experience from previous roles at Evolent Health, Prudential Financial and Transamerica Financial Advisors, Inc.. Darren Cooper holds a 2000 - 2002 Master of Business Administration (M.B.A.) in Business Administration and Management, General @ Nova Southeastern University. With a robust skill set that includes Artificial Intelligence (AI), Business Development, Business Process Improvement, Business Relationship Management, Business Strategy and more. Darren Cooper has 2 emails and 2 mobile phone numbers on RocketReach.
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