Darrel Thomas Email & Phone Number
Quality Assurance Analyst 2 @ Sutter Shared Services
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Darrel Thomas Location
- Sacramento, CA, US
Darrel Thomas Work
- Quality Assurance Analyst 2 @ (January 2016 - Present)
- Genesys CTI QA Analyst @ (October 2015 - January 2016)
- Contact Center Specialist @ Omnikron (February 2014 - October 2015)
- System QA Analyst @ (April 2012 - October 2013)
- Telecom Engineer @ (November 2011 - April 2012)
- System Analyst @ Franklin Templeton (January 2011 - October 2011)
- Telecom Engineer @ Lifemasters Inc (July 2008 - August 2009)
- Telephony Analyst and Application Developer @ (January 2000 - September 2007)
- Customer Operations Analyst @ (January 1995 - January 2000)
- Technical Support Representative and Network Operations @ BT North America/Concert (January 1989 - January 1995)
- Radioman E4 @ (January 1984 - January 1988)
Darrel Thomas Education
- United States Navy 1984-1988
- Thornton High Schhol
High School Diploma (GED)
1981-1984
Darrel Thomas Skills
- Aspect
- Systems Analyst
- Audix
- Avaya Communication
- Genesys
- Ecas
- Infra Ticket
- Avaya Site Administration
- NICE Call Recording
- Avaya
- Hp Quality Center 11.0
- Troubleshooting
- Telephony Support
- Telecommunications
- Business Analysis
- IP
- CTI
- Vendor Management
- Visio
- Avaya IP Telephony
- Quality Assurance
- TCP/IP
- Workforce Management
- Avaya Cms
- IVR
- ACD
- Acd Management
- Microsoft Office
- Avaya Site
- Contact Centers
- Telephony
- Avaya Technologies
- Remedy Ticketing System
- Genesys Framework
- Project Management
- Avaya Aes
- MS Office tools
- Call Centers
- Avaya Communication Manager
- Unified Communications
- Qa Testing
- Integration
Darrel Thomas Summary
- Darrel Thomas, based in Sacramento, CA, US, is currently a Quality Assurance Analyst 2 at Sutter Shared Services. Darrel Thomas brings experience from previous roles at Wells Fargo, Omnikron, Signature Consultants and Harry & David. Darrel Thomas holds a 1984 - 1988 United States Navy. With a robust skill set that includes Aspect, Systems Analyst, Audix, Avaya Communication, Genesys and more. Darrel Thomas has 2 emails and 2 mobile phone numbers on RocketReach.
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