Darrel Thomas Email & Phone Number
Quality Assurance Analyst 2 @ Sutter Shared Services
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Darrel Thomas Location
- Sacramento, CA, US
Darrel Thomas Work
- 2016 -now Quality Assurance Analyst 2 @
- 2015 -2016 Genesys CTI QA Analyst @
- 2014 -2015 Contact Center Specialist @ Omnikron
- 2012 -2013 System QA Analyst @
- 2011 -2012 Telecom Engineer @
- 2011 -2011 System Analyst @ Franklin Templeton
- 2008 -2009 Telecom Engineer @ Lifemasters Inc
- 2000 -2007 Telephony Analyst and Application Developer @
- 1995 -2000 Customer Operations Analyst @
- 1989 -1995 Technical Support Representative and Network Operations @ BT North America/Concert
- 1984 -1988 Radioman E4 @
Darrel Thomas Education
- United States Navy 1984-1988
- Thornton High Schhol
High School Diploma (GED)
1981-1984
Darrel Thomas Skills
- Aspect
- Systems Analyst
- Audix
- Avaya Communication
- Genesys
- Ecas
- Infra Ticket
- Avaya Site Administration
- NICE Call Recording
- Avaya
- Hp Quality Center 11.0
- Troubleshooting
- Telephony Support
- Telecommunications
- Business Analysis
- IP
- CTI
- Vendor Management
- Visio
- Avaya IP Telephony
- Quality Assurance
- TCP/IP
- Workforce Management
- Avaya Cms
- IVR
- ACD
- Acd Management
- Microsoft Office
- Avaya Site
- Contact Centers
- Telephony
- Avaya Technologies
- Remedy Ticketing System
- Genesys Framework
- Project Management
- Avaya Aes
- MS Office tools
- Call Centers
- Avaya Communication Manager
- Unified Communications
- Qa Testing
- Integration
Darrel Thomas Summary
- Darrel Thomas, based in Sacramento, CA, US, is currently a Quality Assurance Analyst 2 at Sutter Shared Services. Darrel Thomas brings experience from previous roles at Wells Fargo, Omnikron, Signature Consultants and Harry & David. Darrel Thomas holds a 1984 - 1988 United States Navy. With a robust skill set that includes Aspect, Systems Analyst, Audix, Avaya Communication, Genesys and more. Darrel Thomas has 2 emails and 2 mobile phone numbers on RocketReach.
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