Danny Dsilva Email & Phone Number
Vice President Operations @ IndusInd Nippon Life Insurance Company Limited
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Danny Dsilva Location
- Mumbai, MH, IN
Danny Dsilva Work
- Vice President Operations @ (May 2021 - Present)
- Lead - Customer Success Programs with Cross Sell and Up Sell @ (January 2019 - January 2020)
- National Head - Persistency Management and NPS Renewal @ (February 2015 - September 2019)
- Head - KPO Business Solutions - US Healthcare and Life Sciences @ (December 2013 - January 2015)
- Business Solutions Transition Lead - US HealthCare @ (April 2012 - July 2013)
- Business Management Consultant @ OMC Services - Operations Marketing CRM Application (October 2008 - April 2012)
- National Head- Persistency Operations, Customer Marketing and Sales @ (July 2003 - October 2008)
- Contact Center Manager - Transition, CRM and COPC - UK, US and Canada @ Aditya Birla Minacs (Transworks Information Services) (June 2001 - July 2003)
- Sr. Team Leader (Operations and Quality) - UK @ (January 2001 - June 2001)
- Sr. Executive - Customer Care and HNI Portfolio @ (October 1998 - January 2001)
- Marketing executive - Product Development and Sales @ Amber System Seating (P) Ltd (September 1997 - October 1998)
Danny Dsilva Education
- Generali - Excellence Program - Hongkong
GenX Red Belt
2016-2016 - QAI - Project Management Institute - PMI USA
Project Management Program - Advance
2015-2015 - GTD - David Allen franchise
Mastering Workflow Series
2015-2015 - Manonmaniam Sundaranar University
MBA Professional
2012-2013 - Tata Management Training Centre
Leadership Development Program
2007-2007 - PM Soft Consultancy - PMP Certified
Accelerated Project Management Program
2007-2007 - University of Mumbai
Bsc
1991-1996 - St Pius X High School, Mumbai
Secondary School
Danny Dsilva Skills
- Business Strategy
- Customer Relations
- Team Building
- BPO
- Insurance
- CRM
- Vendor Management
- Customer Service
- Strategy
- Operations Management
- Team Management
- Training
- Telecommunications
- Leadership
- Business Development
- Management
- Outsourcing
- Cross-functional Team Leadership
- Start-ups
- Six Sigma
- Process Improvement
- Employee Engagement
- Project Planning
- Business Process
- Call Centers
- Human Resources
- Project Management
- Service Delivery
- Business Process Improvement
- Business Analysis
- MIS
- Performance Management
- Coaching
- KPO
- Analytical Skills
- Business Process Outsourcing (BPO)
- Contact Center Management
- Cross-Functional Team Building
- Customer Relationship Management (CRM)
- Data Analysis
- Data Modeling
- Management Information Systems (MIS)
- Marketing Management
- Operations Administration
- Requirements Analysis
- Service-Level Agreements (SLA)
- Standard Operating Procedure (SOP)
- Cross Functional Team
- Start Ups
- Microsoft Office
- Marketing
- Cross Functional Team Leadership
- Customer Relationship Management Crm
- Business Process Outsourcing Bpo
- Management Information Systems Mis
- Business Process Outsourcing
- Customer Relationship Management
- Management Information Systems
Danny Dsilva Summary
- Danny Dsilva, based in Mumbai, MH, IN, is currently a Vice President Operations at IndusInd Nippon Life Insurance Company Limited. Danny Dsilva brings experience from previous roles at HDFC Bank, Future Generali India Life Insurance, Atos Syntel and Cognizant Technology Solutions. Danny Dsilva holds a 2016 - 2016 GenX Red Belt @ Generali - Excellence Program - Hongkong. With a robust skill set that includes Business Strategy, Customer Relations, Team Building, BPO, Insurance and more. Danny Dsilva has 2 emails and 2 mobile phone numbers on RocketReach.
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