Danny Dsilva Email & Phone Number
Vice President Operations @ IndusInd Nippon Life Insurance Company Limited
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Danny Dsilva Location
- Mumbai, MH, IN
Danny Dsilva Work
- 2021 -now Vice President Operations @
- 2019 -2020 Lead - Customer Success Programs with Cross Sell and Up Sell @
- 2015 -2019 National Head - Persistency Management and NPS Renewal @
- 2013 -2015 Head - KPO Business Solutions - US Healthcare and Life Sciences @
- 2012 -2013 Business Solutions Transition Lead - US HealthCare @
- 2008 -2012 Business Management Consultant @ OMC Services - Operations Marketing CRM Application
- 2003 -2008 National Head- Persistency Operations, Customer Marketing and Sales @
- 2001 -2003 Contact Center Manager - Transition, CRM and COPC - UK, US and Canada @ Aditya Birla Minacs (Transworks Information Services)
- 2001 -2001 Sr. Team Leader (Operations and Quality) - UK @
- 1998 -2001 Sr. Executive - Customer Care and HNI Portfolio @
- 1997 -1998 Marketing executive - Product Development and Sales @ Amber System Seating (P) Ltd
Danny Dsilva Education
- Generali - Excellence Program - Hongkong
GenX Red Belt (Six Sigma, Project Design & Business Quality)
2016-2016 - QAI - Project Management Institute - PMI USA
Project Management Program - Advance (Core Project Management Concepts)
2015-2015 - GTD - David Allen franchise
Mastering Workflow Series (Getting Things Done)
2015-2015 - Manonmaniam Sundaranar University
MBA Professional (Marketing, Strategy & Operations)
2012-2013 - Tata Management Training Centre
Leadership Development Program (Business Simulation, Product Design & Market)
2007-2007 - PM Soft Consultancy - PMP Certified
Accelerated Project Management Program (Project Design, Planning, Implementation & Controls)
2007-2007 - University of Mumbai
Bsc (Zoology)
1991-1996 - St Pius X High School, Mumbai
Secondary School
Danny Dsilva Skills
- Business Strategy
- Customer Relations
- Team Building
- BPO
- Insurance
- CRM
- Vendor Management
- Customer Service
- Strategy
- Operations Management
- Team Management
- Training
- Telecommunications
- Leadership
- Business Development
- Management
- Outsourcing
- Cross-functional Team Leadership
- Start-ups
- Six Sigma
- Process Improvement
- Employee Engagement
- Project Planning
- Business Process
- Call Centers
- Human Resources
- Project Management
- Service Delivery
- Business Process Improvement
- Business Analysis
- MIS
- Performance Management
- Coaching
- KPO
- Business Process Outsourcing (BPO)
- Customer Relationship Management (CRM)
- Management Information Systems (MIS)
- Cross Functional Team
- Start Ups
- Microsoft Office
- Marketing
- Cross Functional Team Leadership
- Customer Relationship Management Crm
- Business Process Outsourcing Bpo
- Management Information Systems Mis
- Business Process Outsourcing
- Customer Relationship Management
- Management Information Systems
Danny Dsilva Summary
- Danny Dsilva, based in Mumbai, MH, IN, is currently a Vice President Operations at IndusInd Nippon Life Insurance Company Limited. Danny Dsilva brings experience from previous roles at HDFC Bank, Future Generali India Life Insurance, Atos Syntel and Cognizant Technology Solutions. Danny Dsilva holds a 2016 - 2016 GenX Red Belt in Six Sigma, Project Design & Business Quality @ Generali - Excellence Program - Hongkong. With a robust skill set that includes Business Strategy, Customer Relations, Team Building, BPO, Insurance and more. Danny Dsilva has 2 emails and 2 mobile phone numbers on RocketReach.
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Top IndusInd Nippon Life Insurance Company Limited Employees
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