Danilo Alcântara's Location
Sao Paulo, Sao Paulo, Brazil
Danilo Alcântara's Work
- Director of Customer Experience @ BTG Pactual
- Teacher: Administration II @ UniFTC
- Quality Specialist @ Oi
- Director: Analytics Management, CX and Direct Channel Sales @ BTG Pactual
- Direct Channel Acquisition Director and Customer Experience @ BTG Pactual
- Managing Director: Planning, Quality, Process, Analytics, Automation and Digital Projects @ Stefanini Group
- Managing Director: Operations, Planning, Quality, Automation, Process and Trade Marketing @ Stefanini Group
- Head of Multi Sector Sales and Business Development @ Atento
- Business Manager @ Atento
- Teacher Administration @ UniFTC
Danilo Alcântara's Education
- ISE Business School
Advanced Management Program - Negotiation e Innovation (Business)
2013 - Insper
Executive Education: Strategic Data Driven
- Fundação Getulio Vargas
CX - User Experience and Digital Platforms
- Faculdade de Tecnologia e Ciências
Pós Graduação Latu Sensu (Gestão de Pessoas em Ambiente Organizacional)
2012 - Faculdades Integradas Campos Salles
Graduação em Administração de Empresas
2011 - 2015 - Universidade Metodista de São Paulo
Graduação em Administração Logística (Humanas)
2007 - 2011 - UFBA - Universidade Federal da Bahia
Bacharel em Psicologia (Humanas)
2002 - 2007
Danilo Alcântara's Skills
- Call Center Development
- Key Account Management
- Trade Marketing
- Sales Management
- Negotiation
- BPO
- Operations Management
- Inteligência empresarial
- Negociação
- Terceirização de serviços
Danilo Alcântara's Summary
Danilo Alcântara, based in Sao Paulo, Sao Paulo, Brazil, is currently a Director of Customer Experience at BTG Pactual, bringing experience from previous roles at FTC - Faculdade de Tecnologia e Ciências, Oi and BTG Pactual. Danilo Alcântara holds a Advanced Management Program - Negotiation e Innovation in Business @ ISE Business School. With a robust skill set that includes Call Center Development, Key Account Management, Trade Marketing, Sales Management, Negotiation and more, Danilo Alcântara contributes valuable insights to the industry. Danilo Alcântara has 3 emails on RocketReach.
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