Danilo Alcântara Email & Phone Number

Danilo Alcântara Email & Phone Number

Director of Customer Experience @ BTG Pactual


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Danilo Alcântara's Location

Sao Paulo, Sao Paulo, Brazil

Danilo Alcântara's Work

  • Director of Customer Experience @ BTG Pactual
  • Teacher: Administration II @ UniFTC
  • Quality Specialist @ Oi
  • Director: Analytics Management, CX and Direct Channel Sales @ BTG Pactual
  • Direct Channel Acquisition Director and Customer Experience @ BTG Pactual
  • Managing Director: Planning, Quality, Process, Analytics, Automation and Digital Projects @ Stefanini Group
  • Managing Director: Operations, Planning, Quality, Automation, Process and Trade Marketing @ Stefanini Group
  • Head of Multi Sector Sales and Business Development @ Atento
  • Business Manager @ Atento
  • Teacher Administration @ UniFTC

Danilo Alcântara's Education

  • ISE Business School

    Advanced Management Program - Negotiation e Innovation (Business)

  • Insper

    Executive Education: Strategic Data Driven

  • Fundação Getulio Vargas

    CX - User Experience and Digital Platforms

  • Faculdade de Tecnologia e Ciências

    Pós Graduação Latu Sensu (Gestão de Pessoas em Ambiente Organizacional)

  • Faculdades Integradas Campos Salles

    Graduação em Administração de Empresas

    2011 - 2015
  • Universidade Metodista de São Paulo

    Graduação em Administração Logística (Humanas)

    2007 - 2011
  • UFBA - Universidade Federal da Bahia

    Bacharel em Psicologia (Humanas)

    2002 - 2007

Danilo Alcântara's Skills

  • Call Center Development
  • Key Account Management
  • Trade Marketing
  • Sales Management
  • Negotiation
  • BPO
  • Operations Management
  • Inteligência empresarial
  • Negociação
  • Terceirização de serviços

Danilo Alcântara's Summary

Danilo Alcântara, based in Sao Paulo, Sao Paulo, Brazil, is currently a Director of Customer Experience at BTG Pactual, bringing experience from previous roles at FTC - Faculdade de Tecnologia e Ciências, Oi and BTG Pactual. Danilo Alcântara holds a Advanced Management Program - Negotiation e Innovation in Business @ ISE Business School. With a robust skill set that includes Call Center Development, Key Account Management, Trade Marketing, Sales Management, Negotiation and more, Danilo Alcântara contributes valuable insights to the industry. Danilo Alcântara has 3 emails on RocketReach.

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