Danielle McIpd Email & Phone Number
Head of People and Operations @ SmartSurvey
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Danielle McIpd Location
- Helmsdale, Scotland, GB
Danielle McIpd Work
- 2025 - now Head of People and Operations @
- 2024 - 2025 People Success Manager @
- 2022 - 2024 Head of People and Culture @
- 2020 - 2022 Customer Experience Manager @
- 2015 - 2020 Senior Customer Contact Manager @
- 2015 - 2016 Customer Contact Manager @ rentalcars.com
- 2013 - 2015 Customer Service Team Manager (Insurance) @
- 2012 - 2013 Geek Squad Insurance Team Manager @ Geek Squad UK
- 2010 - 2012 CEO complaints - Service Excellence consultant @
- 2005 - 2010 Team Coach and Team manager @
Danielle McIpd Education
- Edge Hill University
Access to higher education (English Language and Literature/Letters)
2006 - 2007
Danielle McIpd Skills
- Culture Change
- Build Strong Relationships
- HR Project Management
- Motivational leadership
- Strategic Planning
- Resilience
- Results Focus
- Team Management
- Customer Experience
- Performance Management
- Call Centers
- Customer Satisfaction
- Service Delivery
- Contact Centers
- Project Management
- Change Management
- Business Analysis
- Operations Management
- Business Development
- Content Management
- Human Resources (HR)
- Strategy
- Analytical Skills
- Customer Relationship Management (CRM)
- Management
- Customer Service
- Coaching
- Leadership
- Time Management
- Stakeholder Management
- Staff Development
- People Management
- Communication
- Training & Development
- Team Building
- business coaching
- Process Improvement
- Senior Management Communications
- Daily Operations Management
- Small Business Management
- Employee Recognition
- Policies & Procedures
- Planning
- Organization Skills
- Team Leadership
Danielle McIpd Summary
- Danielle McIpd, based in Helmsdale, Scotland, GB, is currently a Head of People and Operations at SmartSurvey. Danielle McIpd brings experience from previous roles at SmartSurvey, Quality Compliance Systems and Booking.com. Danielle McIpd holds a 2006 - 2007 Access to higher education in English Language and Literature/Letters @ Edge Hill University. With a robust skill set that includes Culture Change, Build Strong Relationships, HR Project Management, Motivational leadership, Strategic Planning and more. Danielle McIpd has 2 emails on RocketReach.
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