Manager, Digital Process Management @ (February 2013 - March 2016)
Manager, Digital Process Management @ (June 2012 - February 2013)
Manager, Process Management - CSC InfoSec @ (November 2009 - June 2012)
Principal Process Manager, CSC - InfoSec @ (January 2006 - November 2009)
Site Support Manager @ (April 2005 - January 2006)
Resource Utilization Specialist @ (May 2003 - April 2005)
Floor Supervisor @ (March 2001 - May 2003)
Sales Center Agent @ (January 2000 - March 2001)
Co-Organizer @ Capital Kanban (July 2020 - December 2020)
Danielle Joyce Education
Virginia Commonwealth University 1998-2000
Thomas Dale High School 1994-1998
Danielle Joyce Skills
Stakeholder Management
Stakeholder Engagement
People Management
Presentation Skills
Business Requirements
Communication
Coaching
Software Development Life Cycle (SDLC)
Management
Agile Methodologies
Process Management
Business Process Improvement
Credit Cards
Business Analysis
Call Centers
Risk Management
Customer Experience
Project Management
Change Management
Data Analysis
Project Portfolio Management
Strategy
Contact Centers
Call Center
Business Process Management
Performance Management
Digital Strategy
Digital Media
Operational Planning
Social Media
Analysis
Banking
Financial Services
Analytics
Credit
Strategic Planning
Kanban
Scrum
Cross-functional Team Leadership
Team Building
Leadership
Team Leadership
Customer Service
Leadership Development
Culture Change
Process Improvement
Customer Experience Management
Voice of the Customer
change
Agile Leadership
Danielle Joyce Summary
Danielle Joyce, based in Richmond, VA, US, is currently a Senior Manager, Chief of Staff, Cyber Risk and Analysis at Capital One. Danielle Joyce brings experience from previous roles at Capital One. Danielle Joyce holds a 1998 - 2000 Virginia Commonwealth University. With a robust skill set that includes Stakeholder Management, Stakeholder Engagement, People Management, Presentation Skills, Business Requirements and more. Danielle Joyce has 3 emails and 2 mobile phone numbers on RocketReach.
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