2002 -2004 IT Service Desk and Customer Service Supervisor @
Danielle Hoover Education
Appalachian State University
Bachelor's degree (Department of Communication, Public Relations)
1997-2001
Danielle Hoover Skills
Disaster Recovery
SDLC
ITIL
Business Analysis
Process Improvement
User Acceptance Testing
Software Documentation
Integration
Vendor Management
Project Planning
Business Requirements
Information Technology
Testing
Troubleshooting
Technical Documentation
System Testing
Usability Testing
Business Process
• Information Technology
Change Management
Technical Support
IT Service Management
Database Design
Vendor Relationships
Technical Analysis
Incident Management
Analysis
Banking
SharePoint
Databases
Windows
Access
Visio
Microsoft Office
Training
Leadership
Management
Coaching
Interpersonal Communication Abilities
Presentations
Customer Service
Query Writing
Application Support
Critical Incident Response
Root Cause Problem Solving
Compuware Vantage
CQIA
ASQ Member
CBCP
Multitasking Skills
• Information Technology
Danielle Hoover Summary
Danielle Hoover, based in North Carolina, United States, is currently a Senior Disaster Recovery Administrator at Vanderbilt University Medical Center. Danielle Hoover brings experience from previous roles at Hanesbrands Inc., Novant Health, BB&T and Campus Partners. Danielle Hoover holds a 1997 - 2001 Bachelor's degree in Department of Communication, Public Relations @ Appalachian State University. With a robust skill set that includes Disaster Recovery, SDLC, ITIL, Business Analysis, Process Improvement and more. Danielle Hoover has 4 emails and 1 mobile phone numbers on RocketReach.
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