Danielle Henry Email
Director of Customer Operations @ John Lewis Partnership
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Danielle Henry Location
- Flackwell Heath, GB
Danielle Henry Work
- Director of Customer Operations @ (April 2023 - Present)
- Director of Customer Care and Contact @ (April 2023 - Present)
- Director Customer Operations @ (April 2023 - Present)
- Global Head Of Customer Care @ (April 2022 - April 2023)
- Advisory Consultant @ (April 2022 - April 2023)
- Director of European Customer Service @ (July 2017 - March 2022)
- Director of Customer Service @ (June 2016 - July 2017)
- Head Of Customer Service - Technical Support @ (June 2016 - July 2017)
- Head of Remortgage @ (August 2005 - March 2007)
- Head Of Customer Service - BT Mobile @ (May 2014 - May 2016)
- Business Improvement Consultant @ (March 2008 - May 2014)
- Head of Remortgage @ (August 2005 - March 2007)
- Head of Contracts @ Homefast Limited (January 2005 - January 2007)
- Senior Operational Manager @ (March 2002 - August 2005)
- Senior Operations Manager @ (January 2002 - January 2005)
- Operations Manager @ (April 2001 - April 2002)
- Customer Relations Specialist @ (June 2000 - April 2001)
Danielle Henry Education
- Luton Sixth Form College
A Level (Biology, Chemistry, Mathematics)
1998-2000 - BT Group
Lean Six Sigma Black Belt
- John Lewis & Partners
Master of Business Administration
- Notum
Non-Executive Director Programme
- TJX Europe
Leading Others (Behavioral Training)
Danielle Henry Skills
- Customer Service
- Operations Management
- Business Process Improvement
- Call Center
- Change Management
- Coaching
- Customer Experience
- Customer Satisfaction
- Performance Management
- Team Leadership
- Call Centers
- Outsourcing
- Service Delivery
- Stakeholder Management
- Team Management
- Telecommunications
- Contact Centers
- Social Media
- Project Management
- Microsoft Word
- Strategic Planning
- Business Strategy
- Leadership
- Culture Change
- Customer Service Operations
- Service Level Agreements
- Customer Experience Management
Danielle Henry Summary
- Danielle Henry, based in Flackwell Heath, GB, is currently a Director of Customer Operations at John Lewis Partnership. Danielle Henry brings experience from previous roles at John Lewis Partnership, Deliveroo and Eastlight Community Homes. Danielle Henry holds a 1998 - 2000 A Level in Biology, Chemistry, Mathematics @ Luton Sixth Form College. With a robust skill set that includes Customer Service, Operations Management, Business Process Improvement, Call Center, Change Management and more. Danielle Henry has 1 emails on RocketReach.
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Top John Lewis Partnership Employees
Charlotte Carroll
Head of Internal Communication
Marlborough, GB
David Hunn
Chief Information Officer
London, GB
Steven Bottomley
Chief Information Officer
London, England, GB
Ian Rea
Partner and Director of Risk and Compliance and CRO - SMF 16
Etchingham, East Sussex, United Kingdom
Jo Rackham
Chief People Officer (interim)
London, GB
Ben Bailey
Head of External Communications
London, England, GB
Amit Mukherjee
Partner and Head of B2B Sales
Wokingham, GB
Philip Grinstead
General Manager, Partnership Fulfilment Development and Optimisation
Forney, Texas, United States
Helen Webb
Chief People Officer
London, GB
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