Danielle Henry Email
Director of Customer Care and Contact @ John Lewis Partnership
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Danielle Henry Location
- Flackwell Heath, GB
Danielle Henry Work
- 2023 - now Director of Customer Care and Contact @
- 2022 - 2023 Global Head Of Customer Care @
- 2017 - 2022 Director of European Customer Service @
- 2016 - 2017 Head Of Customer Service - Technical Support @
- 2014 - 2016 Head Of Customer Service - BT Mobile @
- 2008 - 2014 Business Improvement Consultant @
- 2005 - 2007 Head of Remortgage @
- 2002 - 2005 Senior Operational Manager @
- 2001 - 2002 Operations Manager @
- 2000 - 2001 Customer Relations Specialist @
Danielle Henry Education
- Luton Sixth Form College
A Level (Biology, Chemistry, Mathematics)
1998 - 2000
Danielle Henry Skills
- Customer Service
- Operations Management
- Business Process Improvement
- Call Center
- Change Management
- Coaching
- Customer Experience
- Customer Satisfaction
- Performance Management
- Team Leadership
- Call Centers
- Outsourcing
- Service Delivery
- Stakeholder Management
- Team Management
- Telecommunications
- Contact Centers
- Social Media
- Project Management
- Microsoft Word
- Strategic Planning
- Business Strategy
- Leadership
- Culture Change
- Customer Service Operations
- Service Level Agreements
- Customer Experience Management
Danielle Henry Summary
- Danielle Henry, based in Flackwell Heath, GB, is currently a Director of Customer Care and Contact at John Lewis Partnership. Danielle Henry brings experience from previous roles at Deliveroo, TJX Europe, Openreach and BT. Danielle Henry holds a 1998 - 2000 A Level in Biology, Chemistry, Mathematics @ Luton Sixth Form College. With a robust skill set that includes Customer Service, Operations Management, Business Process Improvement, Call Center, Change Management and more. Danielle Henry has 1 emails on RocketReach.
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Top John Lewis Partnership Employees
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Justin Laney
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Amit Mukherjee
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Wokingham, GB
Philip Grinstead
General Manager, Partnership Fulfilment Development and Optimisation
Forney, Texas, United States
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