2007 -2014 Senior Manager, Technical Customer Service | Process Improvement @
2005 -2007 Provisioning Manager | Technical Service Delivery Management @
Danielle Farrell Education
Christopher Newport University
Bachelor of Arts (English Language and Literature/Letters)
2001
Danielle Farrell Skills
Call Center Development
Customer Service Management
Leadership
Sales Processes
Customer Support
Business-to-Business (B2B)
Customer Engagement
Account Management
Business Development
Program Management
Process Improvement
Vendor Management
Call Centers
Strategic Planning
Teamwork
Analysis
Project Management
Customer Experience Management
Quality Assurance
Business Planning
Agile Methodologies
Service Level Agreements
Microsoft Office
Budgets
Team Leadership
Access
Troubleshooting
Training Delivery
Network Administration
Process Management
methods & procedures
Sales Management
Network Provisioning
Performance Management
Root Cause Analysis
Organizational Leadership
Customer Satisfaction
CRM
Employee Training
Project Planning
Forecasting
Software Documentation
Change Management
Strategy
Business Analysis
Human Resources
Customer Experience Analysis
Technical Service Delivery Manager
IT Service Management
IT Service Delivery
ITIL Service Strategy
P & L Ownership
Customer Service
Analytics
User Experience
Sales
Disaster Recovery
Outsourcing
Management
Rate
Absenteeism
Policy
Supervision
Software Development
Quality Auditing
Taleo
B2b
Vendors
Sourced
Sla
Status Reports
Investigation
Regulations
Spanish
Service Levels
Culture
Avaya Technologies
Indiana
Manuals
Promoting
Verint
Schedules
Stakeholders
Compensation and Benefits
Guidelines
Sequence
Driving
Contact Centers
Results Focused
Performance Reviews
Business Units
Advocate
Training
Recruiting
Dealing
Microsoft Project
Oracle
Remedial
Labor Relations
Organizational
Communication
Curriculum Development
Instructional Design
Measurements
Trade Unions
SharePoint
Statutory
Marketing
Addressing
Management Development
Data Mapping
CMS
Opera
Grievances
P and L Ownership
Ahead of Schedule
Employee Relations
Cost Management
Chat
Training and Development
Performance Improvement
Global Change
Materials
Help Desk Support
Psychotherapy
Incentives
Virginia
System Upgrades
Commercial Real Estate
Visual Aids
Behavioral Interviewing
Regulatory Reporting
Underwriting
Revenue
Portfolio Management
Provisioning
Csat
Talent Acquisition
Channel
Identifies
System
Compliance
Delivery
Assessment
Direct Sales
Management System
BPO
Databases
At&t
Complaint Management
Complaints
Monitors
High Profile
Art
Pools
Operational Systems
Methods and Procedures
B2c
Multimedia
Cisco Technologies
Applications
Subjects
Facilities Management
Kentucky
Mediator
Evaluation
Witness
Sales Effectiveness
Calibration
Daily Operations
News
Short
Documentation
Customer Requirements
Incident
Key Performance Indicators
Employee Recognition
FMLA
Organizational Structure
Expenses
Auditing
English
Training Programs
Business Operations
Job Satisfaction
Net Promoter Score
Mobile Learning
Presentations
Content Delivery
Employee Benefits
Coaching
Program Managers
Customer Experience
Performance Appraisal
Technical Service
Logistics
Business Partnering
Disability Insurance
Gaps
Implementation of Projects
Strategies
Progressive Discipline
Multiple Locations
Workforce
Finance
Testing
Design
Group Communication
Software
Mediation
Insurance
Classroom
Risk Management
Reviews
C
Allocations
Webmaster Services
HR Policies
Breakdowns
Trend Analysis
Data Analysis
SaaS
Salary
Speech Analytics
Payroll
Written
Interviews
Engagement
Business Services
Adult Learning Principles
Project
Temporary Placement
Classroom Training
BMC Remedy
Streamline
Meetings
Expense Management
Mentoring
Values
Obtain
Draft
Core Business
Staff Development
Government
Operations
Relationship Management
Proposal Writing
Inter Departmental Collaboration
Rules
Technical Training
Voice of the Customer
Surveying
Reports
Needs Assessment
Facts
Siebel
Multi Faceted
Interdisciplinary Teaching
Appraisals
Seamless
Line Management
Legal
Union Grievances
Policies and Procedures
Issue Management
Rollout
Release Management
Methodology
Workforce Management
Accounting
Yahoo
New Initiatives
Sales Operations
Responsibility
Danielle Farrell Summary
Danielle Farrell, based in Washington, DC, US, is currently a Procurement Compliance Manager at City of Richmond, Virginia. Danielle Farrell brings experience from previous roles at Hive Group, SourceAmerica, ADP and TLK Group, LLC. Danielle Farrell holds a Bachelor of Arts in English Language and Literature/Letters @ Christopher Newport University. With a robust skill set that includes Call Center Development, Customer Service Management, Leadership, Sales Processes, Customer Support and more. Danielle Farrell has 3 emails and 3 mobile phone numbers on RocketReach.
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