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Danielle Boldis Location
Kutztown, PA, US
Danielle Boldis Work
2022 -now Outsource Manager @
2017 -2022 Sales and Customer Service Manager @
2007 -2014 Call Centre Manager @
Danielle Boldis Education
Simon Fraser University
Bachelor of Arts (BA) (Communications and Media Studies)
Danielle Boldis Skills
Business Process Outsourcing (BPO)
Operational Efficiency
Process Efficiency
Planning Budgeting & Forecasting
Headcount Management
Cost-Benefit Analysis
Call Tracking
Call Routing
Attrition
Customer Journeys
Conflict Resolution
Interpersonal Skills
Analytical Skills
Problem Solving
Presentations
Cross-functional Team Leadership
Service-Level Agreements (SLA)
Customer Support
Key Performance Indicators
Written Communication
Work Alone
Easily Adaptable
Customer Satisfaction (CSAT)
Customer Base
Communication
Management
Customer Satisfaction
Sales
Customer Experience
Training
Team Leadership
Sales Management
Recruiting
Team Building
Leadership
Teamwork
Customer Retention
Operations Management
Time Management
Microsoft Office
Quality Assurance
Team Management
Account Management
CRM
Forecasting
Employee Training
Performance Management
Process Improvement
Customer Service
Coaching
Strategic Planning
Budgets
Telecommunications
Troubleshooting
Sales Operations
Danielle Boldis Summary
Danielle Boldis, based in Kutztown, PA, US, is currently a Outsource Manager at Cigars International. Danielle Boldis brings experience from previous roles at Cigars International and Coastal Contacts Inc.. Danielle Boldis holds a Bachelor of Arts (BA) in Communications and Media Studies @ Simon Fraser University. With a robust skill set that includes Business Process Outsourcing (BPO), Operational Efficiency, Process Efficiency, Planning Budgeting & Forecasting, Headcount Management and more. Danielle Boldis has 2 emails and 1 mobile phone numbers on RocketReach.
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