2009 -2010 Remote Channel Manager (Contact Center and Web) @
2008 -2009 Contact Center Manger @
2004 -2008 Contact Center Manager @ Linea S.p.A.
2002 -2004 Alarm Center Manager @
1999 -2002 Contact Center Manager @ Cims, part of Cendant Co.
1997 -1999 Contact Center Supervisor @ Cims, part of Cendant Co.
Daniela Zancan Skills
Customer Retention
Customer Experience
Management
Call Center Development
Business Planning
Customer Satisfaction
Contact Centers
Outsourcing
Change Management
Team Leadership
Call Centers
B2b
Call Center
Customer Service
Insurance
CRM
Workforce Management
Account Management
Daniela Zancan Summary
Daniela Zancan, based in Milan, IT, is currently a Managing Director Italfinance at Facile.it. Daniela Zancan brings experience from previous roles at Facile.it, Futuro S.p.A. - Gruppo Compass Banca S.p.A., Compass SpA - Gruppo Mediobanca and Compass Spa - Gruppo Mediobanca. With a robust skill set that includes Customer Retention, Customer Experience, Management, Call Center Development, Business Planning and more. Daniela Zancan has 2 emails and 1 mobile phone numbers on RocketReach.
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