Customer Success Manager @ (January 2020 - February 2022)
Operations Manager @ (November 2018 - January 2020)
Customer Experience Manager @ (April 2017 - August 2018)
Marketing Associate @ (July 2015 - February 2017)
Brand Ambassador @ (April 2014 - March 2015)
Daniela Ruiz Education
EAE Business School
Master of Business Administration - MBA
RED Academy
Digital Marketing
York University
Bachelor's degree (Communication and Media Studies)
Daniela Ruiz Skills
Analytical Skills
ChurnZero
Coaching
Coaching & Development
Coaching & Mentoring
Collaborative Leadership
Communication
Community Relations
Creativity and Innovation
Critical Thinking
Cross-Organization Collaboration
Cross-functional Collaborations
Cross-team Collaboration
Customer Engagement
Customer Experience
Customer Journey Mapping
Customer Relationship Management (CRM)
Customer Research
Customer Retention
Customer Success
Customer Success Management
Digital Strategy
Event Planning
Field Marketing
Growth Strategies
Key Performance Indicators
Leadership
Marketing Strategy
Member Development
Mentoring
Microsoft Office
Net Promoter Score
Operations Management
People Management
Presentation Skills
Presentations
Problem Solving
Process Improvement
Product Adoption
Product Development
Product Promotion
Public Relations
Retention Strategies
Revenue & Profit Growth
Social Media Communications
Social Media Management
Social Media Marketing
Software as a Service (SaaS)
Startup Development
Strategic Planning
Strategic Thinking
Strategy
Team Management
Teamwork
Voice of the Customer
Daniela Ruiz Summary
Daniela Ruiz, based in Toronto, ON, CA, is currently a Manager, Customer Success at Cision. Daniela Ruiz brings experience from previous roles at Cision, Staffy Inc., Northspace and Zipcar. Daniela Ruiz holds a Master of Business Administration - MBA @ EAE Business School. With a robust skill set that includes Analytical Skills, ChurnZero, Coaching, Coaching & Development, Coaching & Mentoring and more. Daniela Ruiz has 3 emails on RocketReach.
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