2021 -2022 Lead Process Analyst and Supervisor @ PCG
2021 -2021 Customer Support Manager @ Maximus
2021 -2021 Lead Desktop Support Analyst @ CGS
2015 -2020 Strategic Operations Manager and Business Intelligence Analyst @ IGN llc
2010 -2015 Jr Operations Manager and Intern @ GCC Inc
Daniela Middleton Education
Georgia State University
Bachelor of Science - BS
Daniela Middleton Skills
Auditing
Tableau
Jira
Microsoft Word
Teamwork
Training
Communication
Microsoft PowerPoint
Microsoft Office
Customer Service
Analytical Skills
Project Management
Time Management
Presentation Skills
Public Speaking
Microsoft Power BI
Leadership
Technical Support
Troubleshooting
Slack
Coaching
Software as a Service (SaaS)
Zendesk
Quality Auditing
Strategy
Business Innovation
Project Coordination
Cross-functional Team Leadership
Fundraising
Community Engagement
Genesys Cloud
Process Improvement
People Management
Supervisory Skills
Data Analysis
Coordinated
Workforce Management
Onboarding
Training & Development
Customer Relationship Management (CRM)
Management
Microsoft Excel
Team Management
Workforce Development
Daniela Middleton Summary
Daniela Middleton, based in Atlanta, GA, US, is currently a Contact Center Operations Supervisor at Tactis. Daniela Middleton brings experience from previous roles at PCG, Maximus, CGS and IGN llc. Daniela Middleton holds a Bachelor of Science - BS @ Georgia State University. With a robust skill set that includes Auditing, Tableau, Jira, Microsoft Word, Teamwork and more. Daniela Middleton has 1 emails and 1 mobile phone numbers on RocketReach.
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