Daniel Yeung Email & Phone Number
Director, Customer Experience Strategy and Operations @ TELUS
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Daniel Yeung Location
- Toronto, ON, CA
Daniel Yeung Work
- Director, Customer Experience Strategy and Operations @ (October 2016 - Present)
- Chair, Mosaic Employee Resource Group @ (October 2019 - Present)
- Director, Business Enablement at Telus Health and Payment Solutions @ (October 2014 - October 2016)
- Director, Business Enablement at Telus Consumer Client Experience Team @ (November 2010 - October 2014)
- Director, Workforce Planning and Optimization @ (September 2003 - November 2010)
- Manager, Risk Analysis @ (October 2001 - November 2003)
Daniel Yeung Education
- University of Victoria
Bachelor of Arts (Economics)
1992-1995
Daniel Yeung Skills
- Analytics
- Budgeting
- Budgets
- Business Analysis
- Business Process Improvement
- Business Strategy
- Call Center
- Call Centers
- Contact Centers
- Contact Centre
- Cross-functional Team Leadership
- Customer Experience
- Customer Relations
- Customer Service
- Customer Service Operations
- Customer Service Systems
- Enterprise Software
- Forecasting
- IVR
- Knowledge Management
- Leadership
- Management
- People Management
- Performance Management
- Planning
- Presentation Skills
- Pricing
- Process Improvement
- Program Management
- Project Planning
- Root Cause Analysis
- Segmentation
- Strategic Planning
- Strategy
- Team Leadership
- Team Management
- Telecommunications
- Wireless
Daniel Yeung Summary
- Daniel Yeung, based in Toronto, ON, CA, is currently a Director, Customer Experience Strategy and Operations at Telus. Daniel Yeung brings experience from previous roles at Telus. Daniel Yeung holds a 1992 - 1995 Bachelor of Arts in Economics @ University of Victoria. With a robust skill set that includes Analytics, Budgeting, Budgets, Business Analysis, Business Process Improvement and more. Daniel Yeung has 2 emails and 2 mobile phone numbers on RocketReach.
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