Implementation Consultant Team Lead @ (October 2024 - Present)
Delivery Success Manager @ (October 2023 - October 2024)
Customer Success Consultant @ (June 2021 - October 2024)
In-house IT guru @ (January 2020 - June 2021)
Client Strategy Advisor @ (June 2019 - January 2020)
vCIO @ Hilltop Consultants, Inc. (September 2017 - June 2019)
Director of Network Administration and vCIO @ Hilltop Consultants, Inc. (September 2016 - September 2017)
Technical Services Manager voted #1 "Best IT Outsourcing Provider" by Legal Times @ Hilltop Consultants, Inc. (September 2015 - September 2016)
Account Manager @ Hilltop Consultants, Inc. (November 2014 - September 2015)
Director of IT Support @ (February 2012 - December 2014)
On-Site Trainer and Help Desk and On-Site Support @ Sage Solutions Group (September 2010 - March 2012)
Help Desk Support Supervisor and Trainer @ (January 2007 - September 2010)
Help Desk Specialist and Trainer and Professional Development Media Coordinator @ (January 2006 - January 2007)
Audio Video Coordinator @ (January 2005 - January 2006)
Help Desk Specialist @ (January 2002 - January 2005)
Helpdesk Analyst @ (January 2000 - January 2002)
Daniel W. Education
Self-taught
Daniel W. Skills
Account Management
Active Directory
Autonomy iManage
Blackberry
Blackberry Enterprise Server
Building Trust
Citrix
Client Relationship Strengthening
Cloud Computing
Computer Network Operations
Cross-functional Coordination
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Service
Data Center
Design Thinking
Gainsight
Help Desk Support
Implementation Planning
Information Technology
Interpersonal Communication
MCDST
MCITP
MCSA
Microsoft Office
Microsoft Power BI
NetDocuments
Network Administration
Office 365
Remote Desktop
Salesforce.com
Sandler Sales Training
Software as a Service (SaaS)
Stakeholder Communication
Technical Support
Technology Leadership
Troubleshooting
VMware
Windows 7
Workshare
World Dox
eCopy
PowerPoint
Sales
Marketing
Microsoft Excel
Social Media
Video
Strategy
Daniel W. Summary
Daniel W., based in Myrtle Beach, SC, US, is currently a Customer Success Manager at Inertia Legal. Daniel W. brings experience from previous roles at Inertia Legal, Harbor and NetDocuments. Daniel W. holds a Self-taught. With a robust skill set that includes Account Management, Active Directory, Autonomy iManage, Blackberry, Blackberry Enterprise Server and more. Daniel W. has 2 emails and 1 mobile phone numbers on RocketReach.
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