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Daniel Vollmer Location
Melbourne, VIC, AU
Daniel Vollmer Work
Principal Consultant: Commercial Strategy, Operations and AI @ Franchise Ventures (March 2026 - Present)
Head of Customer Experience @ (January 2023 - March 2026)
Head of Support and SMB @ (December 2021 - November 2022)
Planning and Transformation Manager @ (December 2018 - June 2021)
Customer Experience Manager @ (June 2015 - December 2018)
Group Customer Experience Manager @ (March 2013 - January 2015)
Operations Manager @ OCIS (January 2012 - March 2013)
Project Manager @ (December 2010 - December 2011)
Contact Centre Manager @ (March 2007 - December 2010)
Operations Manager @ (March 2006 - March 2007)
Daniel Vollmer Education
Swinburne University of Technology
Bachelor's degree (Business, Management and Marketing)
2014-2020
COPC
Customer Experience
2012-2012
KnowledgeSpace
Diploma (Business)
2010-2012
Daniel Vollmer Skills
Call Centers
Customer Experience
Performance Management
Process Improvement
Management
Operations Management
Team Leadership
Customer Satisfaction
Team Management
Outsourcing
Coaching
Business Process Improvement
BPO
CRM
Customer Service
Telecommunications
Team Building
Leadership Development
People Management
Account Management
Recruiting
Project Management
Project Planning
New Business Development
Call Center
Contact Centre
Leadership
Sales
Customer Retention
Sales Management
Change Management
Business Transformation
Stakeholder Management
Problem Solving
Workforce Management
Recruitment/Retention
Employee Engagement
Business Management
Net Promoter Score
Social Media Marketing
Vendor Management
Social Media
Corporate Social Responsibility
Digital Media
E-commerce
Retail
Training
Budgets
Strategy
Zendesk
E Commerce
Daniel Vollmer Summary
Daniel Vollmer, based in Melbourne, VIC, AU, is currently a Principal Consultant: Commercial Strategy, Operations and AI at Franchise Ventures. Daniel Vollmer brings experience from previous roles at Country Road Group, Deliveroo and Qantas. Daniel Vollmer holds a 2014 - 2020 Bachelor's degree in Business, Management and Marketing @ Swinburne University of Technology. With a robust skill set that includes Call Centers, Customer Experience, Performance Management, Process Improvement, Management and more. Daniel Vollmer has 1 emails and 1 mobile phone numbers on RocketReach.
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