Daniel Tok Email
Head of Remote Services -APAC MEA Customer Services @ SSI SCHÄFER
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Daniel Tok Location
- Kuala Lumpur, MY
Daniel Tok Work
- 2024 -now Head of Remote Services -APAC MEA Customer Services @
- 2022 -2024 Regional Professional Services Leader - APAC @
- 2019 -2022 Senior Solutions Architect @
- 2016 -2019 Senior Business Development Manager @
- now Account Support Manager @
- now Technical Support Manager @
- 2005 -2009 Operations Manager @
- now Manager of Operations @
- now Assistant Manager of Operations @
- 2003 -2005 Executive @ Sunway City Berhad
- now Senior Executive - Knowledge Management @
- now Technical Support Analyst @ Merrill Corporation
Daniel Tok Education
- Winona State University
Bachelor's Degree (Management Information Systems and Services)
1999-2001 - INTI International University & Colleges
Diploma in Business Studies (Management Information Systems, General)
1997-1999 - INTI College Malaysia
- JT Frank Management Centre
- Scicom MSC Berhad
- Winona State University
Daniel Tok Skills
- Contact Centre Telephony Solutions
- Contact Centre CRM Solutions
- Technical Support Skillset
- Customer Service Management
- Telco Infrastructure and Components
- Financial Self-Service Solutions
- Service Delivery
- CRM
- Telecommunications
- SLA
- Team Leadership
- Team Management
- Operations Management
- Vendor Management
- Call Centers
- Business Process
- Security
- Outsourcing
- Project Management
- Networking
- Change Management
- Cloud Computing
- Troubleshooting
- IT Service Management
- ITIL
- Process Improvement
- Helpdesk
- Contact Centers
- Service Delivery Management
- Account Management
- Key Account Management
- Financial Services
- Retail
- Business Development
- Business Analysis
- Research
- Customer Service
- Financial Self Service Solutions
Daniel Tok Summary
- Daniel Tok, based in Kuala Lumpur, MY, is currently a Head of Remote Services -APAC MEA Customer Services at SSI SCHÄFER. Daniel Tok brings experience from previous roles at Sensormatic, NCR Corporation and StrongPoint. Daniel Tok holds a 1999 - 2001 Bachelor's Degree in Management Information Systems and Services @ Winona State University. With a robust skill set that includes Contact Centre Telephony Solutions, Contact Centre CRM Solutions, Technical Support Skillset, Customer Service Management, Telco Infrastructure and Components and more. Daniel Tok has 2 emails on RocketReach.
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