Daniel Spencer Email
Head of Operational Strategy and Improvement @ PIB Group
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Daniel Spencer Location
- Darwen, GB
Daniel Spencer Work
- 2026 -now Head of Operational Strategy and Improvement @
- 2025 -2026 Head of Service Improvement @
- 2023 -2025 Head of Operational Strategy and Oversight @
- 2021 -2023 Operations Process and Governance Manager @
- 2021 -2021 Head of Contact Centre Development - Seconded @
- 2019 -2021 Head of Operational Change - Contact Centres and Customer Relations - Agile Product Owner @
- 2017 -2019 Head of Continuous Improvement and Governance @
- 2015 -2017 Business Integration Manager @
- 2013 -2015 Senior Service Delivery Analyst @
- 2012 -2013 Real Time Analyst @
- 2011 -2012 Service Delivery Coordinator @
- 2010 -2011 Training Support and Coach @
- 2009 -2010 Outbound Sales @
- 2004 -2009 Deputy Store Manager @ Republic Retail LTD
Daniel Spencer Education
- GBS Apprenticeships
Foundation Degree (Operations Management and Supervision)
2019-2021 - Blackburn College (UK)
Business with Finance & ICT (GNVQ)
2004-2006 - Darwen Vale High School
GCSE (Maths, English, Religious Studies, ICT, Business Studies)
1999-2004
Daniel Spencer Skills
- Resource Allocation
- Real Time Monitoring
- Strategic Planning
- Outsourcing Management
- Workload Automation
- Cost Challenging
- Analysis
- Citrix Metaframe
- Multi-channel Retail
- Impact Reporting
- Team Motivator
- Persuasion
- Customer Experience
- Training Delivery
- Customer Satisfaction
- Retail
- Management Development
- Performance Management
- Merchandising
- Stakeholder Management
- Workshop Facilitation
- Customer Service
- Time Management
- Coaching
- Call Center
- Team Leadership
- Teamwork
- Team Management
- Fashion
- Change Management
- Leadership
- POS
- Microsoft Office
- Cisco Call Manager
- Impact 360
- KPI Dashboards
- KPI Reports
- Project Delivery
- Multiple Sites
- Avaya
- Webview
- Blue Pumpkin
- Call Centers
- Service Delivery
- Outsourcing
- Forecasting
- Management
- Operations Management
- Process Improvement
- Training
- Multi Channel Retail
Daniel Spencer Summary
- Daniel Spencer, based in Darwen, GB, is currently a Head of Operational Strategy and Improvement at PIB Group. Daniel Spencer brings experience from previous roles at PIB Group, HSB | UK and Ireland, HSB | HSB Engineering Insurance and HomeServe. Daniel Spencer holds a 2019 - 2021 Foundation Degree in Operations Management and Supervision @ GBS Apprenticeships. With a robust skill set that includes Resource Allocation, Real Time Monitoring, Strategic Planning, Outsourcing Management, Workload Automation and more. Daniel Spencer has 3 emails on RocketReach.
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Top PIB Group Employees
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United Kingdom
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Tony Powis
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