Daniel Rio Email & Phone Number
Associate Director, Call Center Operations @ Ascent Student Loans
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Daniel Rio Location
- San Diego, CA, US
Daniel Rio Work
- 2026 -now Associate Director, Call Center Operations @
- 2023 -2026 CX Ops Manager @
- 2022 -2023 Support Workforce Optimization Analyst @
- 2021 -2022 VP, Contact Center Operations @
- 2019 -2021 VP, Contact Center Operations @
- 2011 -2019 Contact Center Director @
- 2009 -2011 Program Manager and Portfolio Manager and Business Relationship Manager @
- 2002 -2009 Director of Loan Processing @
- 1999 -2002 Sales Site Lead and Sales Director @
- 1997 -1999 Telemarketing Operations Director @
- 1989 -1997 24 Hour Service Administrator @
Daniel Rio Education
- CSUSM College of Business
MBA (Business Administration)
1994-1996 - UC San Diego
Bachelor of Arts (Economics)
1991-1994
Daniel Rio Skills
- Microsoft Power BI
- CRM
- Process Improvement
- Project Management
- Leadership
- Visio
- Analysis
- Management
- Program Management
- Training
- Business Intelligence
- SharePoint
- Performance Management
- Customer Service
- Avaya
- Strategy
- Call Centers
- Customer Retention
- SQL
- Contact Centers
- Strategic Planning
- Leadership Development
- Team Building
- Coaching
- Call Routing
- Sales
- Team Leadership
- Business Process
- Analytics
- Best Practices
- Quality Assurance
- Data Analysis
- Customer Satisfaction
- Operations Management
- Contact Center Best Practices
- AVAYA CMS Supervisor
- AVAYA Contact Viewer
- AVAYA Site Admin
- ECHI
- Cognos ReportNet
- Avaya Technologies
- Verint Speech Analytics
- ITIL
- CalabrioOne
- Business Process Improvement
- Customer Relationship Management (CRM)
- Workforce Management
- ACD
- Performance Metrics
- CTI
- Performance Reporting
- Customer Relationship Management Crm
- Microsoft Office
- Microsoft Word
- Credit
- Contact Center Best
- Marketing
- Microsoft Excel
- Banking
- Customer Relationship Management
Daniel Rio Summary
- Daniel Rio, based in San Diego, CA, US, is currently a Associate Director, Call Center Operations at Ascent. Daniel Rio brings experience from previous roles at One Inc, Fortuna BMC and Verse.io. Daniel Rio holds a 1994 - 1996 MBA in Business Administration @ CSUSM College of Business. With a robust skill set that includes Microsoft Power BI, CRM, Process Improvement, Project Management, Leadership and more. Daniel Rio has 2 emails and 3 mobile phone numbers on RocketReach.
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