Daniel Richmond Email & Phone Number
Senior Director - Customer Success - EMEA and APAC @ Proofpoint
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Daniel Richmond Location
- Reading, GB
Daniel Richmond Work
- Senior Director - Customer Success - EMEA and APAC @ (July 2018 - Present)
- Director - Global Customer Success @ (June 2017 - July 2018)
- Director - Premier Support - EMEA and APAC @ (July 2014 - June 2017)
- Customer Success Director - EMEA and APAC @ (January 2013 - June 2014)
- Services Director @ (November 2008 - January 2013)
- Head of Customer Success @ (November 2006 - October 2008)
- Client Services Director @ (December 2005 - November 2006)
- Manager - Service Delivery @ (January 2002 - December 2005)
- Service Account Manager @ (January 2000 - December 2001)
- Account Manager @ (August 1998 - January 2000)
- Internal Account Manager @ (August 1997 - July 1998)
Daniel Richmond Education
- University of Greenwich 1994-1997
Daniel Richmond Skills
- ITIL
- Change Management
- Retail
- Service Delivery
- SLA
- People Management
- Strategic Planning
- Bid Process Management
- Service Management
- Outsourcing
- Vendor Management
- P&L
- Budgeting
- IT Strategy
- PRINCE2
- ITIL Certified
- Business Strategy
- Stakeholder Management
- Service Improvement
- Service Implementation
- Service Improvement Plans
- Performance Management
- Team Management
- KPI implementation
- Strategic Financial Planning
- Problem Management
- Incident Management
- Management
- PPC Bid Management
- Budgets
- CRM
- Business Development
- Customer Service
- Cloud Computing
- IT Service Management
- Managed Services
- Project Management
- Account Management
- Business Intelligence
- Strategy
- Operations Management
- Pre-sales
- SaaS
- Integration
- IT Management
- New Business Development
- Team Leadership
- Customer Success
- Value Realization
- Business Alignment
- Marketing
- Microsoft Excel
- Pre Sales
Daniel Richmond Summary
- Daniel Richmond, based in Reading, GB, is currently a Senior Director - Customer Success - EMEA and APAC at Proofpoint. Daniel Richmond brings experience from previous roles at BMC Software and OrderWork Ltd. Daniel Richmond holds a 1994 - 1997 University of Greenwich. With a robust skill set that includes ITIL, Change Management, Retail, Service Delivery, SLA and more. Daniel Richmond has 3 emails and 5 mobile phone numbers on RocketReach.
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