Daniel Oancea Email
Workforce and Digital Transformation Director @ CGS Romania
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Daniel Oancea Location
- Bucharest, RO
Daniel Oancea Work
- 2020 -now Workforce and Digital Transformation Director @
- 2009 -2019 Workforce Management Manager @
- 2008 -2009 EMEA WFM specialist @
- 2006 -2008 Technical Team Leader - Autoliv Help Desk @
Daniel Oancea Education
- Universitatea POLITEHNICA din București
Engineer (Automatics)
2001-2006
Daniel Oancea Skills
- Automation Anywhere
- Team Management
- Outsourcing
- Call Centers
- Workforce Management
- Team Leadership
- Service Delivery
- Call Center
- Business Analysis
- Management
- Sla
- BPO
- Business Process Improvement
- Telecommunications
- Customer Satisfaction
- Process Improvement
- ITIL
- Performance Management
- Operations Management
- Customer Experience
- Troubleshooting
- Leadership
- Project Management
- Vendor Management
- Avaya
- Data Analysis
- Microsoft Azure
- UiPath
- IEX Total View
- Strategy
- Contact Center Management
- Contact Center Optimization
- Project Delivery
- Time Management
- Process Management
- Workforce Planning
- Workforce Analytics
- Reporting & Analysis
- Microsoft Power BI
- Office 365
- Data Warehousing
- Big Data
- Data Analytics
- Robotic Process Automation (RPA)
- Verint Workforce Management
- Financial Analysis
- Analytical Skills
- Business Analytics
- Big Data Analytics
Daniel Oancea Summary
- Daniel Oancea, based in Bucharest, RO, is currently a Workforce and Digital Transformation Director at CGS Romania. Daniel Oancea brings experience from previous roles at CGS Romania and TechTeam Global. Daniel Oancea holds a 2001 - 2006 Engineer in Automatics @ Universitatea POLITEHNICA din București. With a robust skill set that includes Automation Anywhere, Team Management, Outsourcing, Call Centers, Workforce Management and more. Daniel Oancea has 1 emails on RocketReach.
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