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Daniel Oancea Location
Bucharest, RO
Daniel Oancea Work
Workforce and Digital Transformation Director @ (January 2020 - Present)
Workforce Management Manager @ (January 2009 - December 2019)
EMEA WFM specialist @ (February 2008 - April 2009)
Technical Team Leader - Autoliv Help Desk @ (October 2006 - February 2008)
Daniel Oancea Education
University POLITEHNICA of Bucharest
Engineer (Automatics)
2001-2006
Daniel Oancea Skills
Automation Anywhere
Team Management
Outsourcing
Call Centers
Workforce Management
Team Leadership
Service Delivery
Call Center
Business Analysis
Management
Sla
BPO
Business Process Improvement
Telecommunications
Customer Satisfaction
Process Improvement
ITIL
Performance Management
Operations Management
Customer Experience
Troubleshooting
Leadership
Project Management
Vendor Management
Avaya
Data Analysis
Microsoft Azure
UiPath
IEX Total View
Strategy
Contact Center Management
Contact Center Optimization
Project Delivery
Time Management
Process Management
Workforce Planning
Workforce Analytics
Reporting & Analysis
Microsoft Power BI
Office 365
Data Warehousing
Big Data
Data Analytics
Robotic Process Automation (RPA)
Verint Workforce Management
Financial Analysis
Analytical Skills
Business Analytics
Big Data Analytics
Artificial Intelligence (AI)
Business Intelligence (BI)
Daniel Oancea Summary
Daniel Oancea, based in Bucharest, RO, is currently a Workforce and Digital Transformation Director at CGS Romania. Daniel Oancea brings experience from previous roles at CGS Romania and TechTeam Global. Daniel Oancea holds a 2001 - 2006 Engineer in Automatics @ University POLITEHNICA of Bucharest. With a robust skill set that includes Automation Anywhere, Team Management, Outsourcing, Call Centers, Workforce Management and more. Daniel Oancea has 1 emails on RocketReach.
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