Daniel Mitten Email
Customer Success Divisional Lead @ Acora - IT & Cyber Security Managed Services
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Daniel Mitten Location
- London, GB
Daniel Mitten Work
- Customer Success Divisional Lead @ (February 2025 - Present)
- Service Delivery Manager @ (March 2024 - February 2025)
- Service Manager @ (February 2023 - February 2024)
- Supplier Service Delivery Manager @ (April 2022 - January 2023)
- Client Service Delivery Manager @ (January 2019 - April 2022)
- ITIL Service Manager @ (June 2017 - January 2019)
- Major Incident Manager @ (September 2014 - April 2017)
- Group Service Desk Manager @ (January 2014 - May 2014)
- Service Desk Manager @ Dot Net Solutions (September 2013 - December 2013)
- Service Desk Manager @ ASOS.com (July 2011 - August 2013)
- Service Operations Manager @ (February 2011 - June 2011)
- Service Desk Team Leader @ (May 2009 - January 2011)
- Service Desk Analyst @ (April 2008 - May 2009)
- Network Technician @ (January 2005 - April 2008)
Daniel Mitten Education
- Mascalls 1998-2004
Daniel Mitten Skills
- ITIL v3 Foundations Certified
- PRINCE2
- ITIL
- IT Service Management
- Service Desk
- Incident Management
- Service Delivery
- Change Management
- Service Desk Management
- KPI implementation
- KPI Reports
- Service Level Agreements
- Customer Service
- Motivation
- Performance Reporting
- Career Development Coaching
- Active Directory
- Infrastructure
- Troubleshooting
- Managed Services
- Networking
- Integration
- Software Documentation
- Sla
- Management
- Service Level Agreements Sla
Daniel Mitten Summary
- Daniel Mitten, based in London, GB, is currently a Customer Success Divisional Lead at Acora - IT, Cyber & AI. Daniel Mitten brings experience from previous roles at Acora - IT, Cyber & AI, Sabio and Exponential-e. Daniel Mitten holds a 1998 - 2004 Mascalls. With a robust skill set that includes ITIL v3 Foundations Certified, PRINCE2, ITIL, IT Service Management, Service Desk and more. Daniel Mitten has 1 emails on RocketReach.
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