Daniel Mcmi Email
Head of Customer Service and Contact Centre @ Just Group plc
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Daniel Mcmi Location
- Reigate, GB
Daniel Mcmi Work
- Head of Customer Service and Contact Centre @ (January 2025 - Present)
- Customer Service Senior Manager @ (June 2024 - May 2025)
- Policy Management Team Manager @ (October 2017 - May 2024)
- New Business Team Manager @ (March 2015 - October 2017)
- Customer Service Team Manager @ Bupa Global (March 2014 - March 2015)
- Duty Operations Manager @ (November 2007 - March 2014)
- Team Leader @ (June 2006 - November 2007)
- Contact Handler @ (November 2004 - June 2006)
- Portfolio Assistant @ (September 2001 - November 2004)
- Debt Collections Advisor @ Lloyds TSB (September 1999 - September 2001)
- Customer Services Officer @ (June 1989 - July 1995)
Daniel Mcmi Education
- University of Brighton
International Finance & Capital Market Studies (International Finance)
1998-2001 - West Kent College
Access to Higher Education
1997-1998 - Wrotham School
GCSE
Daniel Mcmi Skills
- Analytical Skills
- Attention to Detail
- Change Management
- Coaching
- Communication
- Complaint Management
- Contact Centers
- Customer Contact
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer-Focused Service
- Disciplinaries
- Dispute Resolution
- Employee Engagement
- Interpersonal Skills
- Key Performance Indicators
- Leadership
- Management
- Operations Management
- Organization Skills
- People Change
- People Development
- People Management
- Performance Appraisal
- Performance Improvement
- Performance Management
- Performance Reviews
- Problem Solving
- Project Management
- Recruiting
- Relationship Building
- Resource Management
- Sales
- Service Delivery
- Service Levels
- Service Quality
- Service-Level Agreements (SLA)
- Sickness Absence Management
- Team Building
- Team Leadership
- Team Management
- Team Performance
- Teamwork
- Time Management
- Training
- Training and Development (HR)
- Vulnerability Assessment
- Vulnerability Management
- change
Daniel Mcmi Summary
- Daniel Mcmi, based in Reigate, GB, is currently a Head of Customer Service and Contact Centre at Just Group plc. Daniel Mcmi brings experience from previous roles at Just Group plc and Bupa Global. Daniel Mcmi holds a 1998 - 2001 International Finance & Capital Market Studies in International Finance @ University of Brighton. With a robust skill set that includes Analytical Skills, Attention to Detail, Change Management, Coaching, Communication and more. Daniel Mcmi has 1 emails on RocketReach.
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